whiterabbit Posted February 24, 2004 Posted February 24, 2004 Why does TCH remind me so much of SBC? I sign up for an account, they say 99.9% up time and all this great stuff. I get my user name and password, it doesnt work. I message a tech and setup a help ticket. The tech says that my account got messed up and they will fix it soon and the password that I have will work when they are done. Then another tech tells me that I need to have my password changed and to send them some information that I just sent them!! Then I send them the information and they say that the server that my website is on is down. So far the server has been down for 100% of the time I have had the service (2 days). They refuse to put me on a working server. They charged me a pro rated rate for the days untill next month even though I am not getting to use their service. The only other company I know that acts like this is SBC and they just had a class action law suit filed against them. Mad!!! Quote
Head Guru Posted February 24, 2004 Posted February 24, 2004 Care to let us know who you are? Ticket #'s etc? Account provisions go wacky at times, its just a fact of life. But for you to accuse us of refusing to place you on a working server is the craziest thing I have ever heard. Send me a email and I will look into the issues. But please give us a chance to correct problems before accusing us of acting like SBC. My yahoo/aol is on almost 20 hours a day (tchgurubill). I would have personally answered your questions. Tell me the name of a CEO at SBC that offers that to his clients and I will pay your phone bill for the next six months. Either way I am sorry if you had issues. Give me a chat on Yahoo/AOL or drop me a email and I will refund your first month of service as a sign of good faith on our part. We are trying our hardest every day to make happy clients. Sorry if we failed you. Quote
Ninepatch Posted February 24, 2004 Posted February 24, 2004 Whiterabbit - The man's serious - take him up on his offer, you won't regret it. Problems don't get ignored around here, by anyone, especially not the head man. Sorry you had a tough time, but it was that .01% that happened not the 99.9% of great service we're used to here at TCH. Promise! Hope you'll stick around and get to know us. Beth Quote
DarqFlare Posted February 24, 2004 Posted February 24, 2004 Whiterabbit, Sorry to hear of the problems you've been having. We'll get things sorted out for you, but you just need to contact us about it. Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.