zethon Posted October 24, 2021 Share Posted October 24, 2021 Normally I hop in the IRC for any quick questions but it seems that it is unreachable? Is it gone? I'm getting a 500 Internal Server Error on my VPS for one of my domains and for the life of me I cannot find the logs, either in the Console or in CPanel. Help? Quote Link to comment Share on other sites More sharing options...
zethon Posted October 24, 2021 Author Share Posted October 24, 2021 Going to `https://<url and stuff>/frontend/paper_lantern/stats/errlog.html` shows me errors from months ago and nothing recent. If I try to view `/usr/local/apache/logs/error_log` on my VPS, I see no relevant errors either. This is for my domain anothermessageboard.com Quote Link to comment Share on other sites More sharing options...
TCH-Steve Posted October 24, 2021 Share Posted October 24, 2021 Yes IRC isn't available now but you can always contact us via our support help desk at https://support.totalchoicehosting.com/ or using Live Chat Support at https://totalchoicehosting.com/livechat . Both of these channels are available 24x7. I will check your site and will submit a ticket for you. Quote Link to comment Share on other sites More sharing options...
zethon Posted October 24, 2021 Author Share Posted October 24, 2021 Is IRC gone for good? If so that's too bad. That was one thing I loved about this hosting company, being able to hop on IRC and sometimes get issues resolved right away. Quote Link to comment Share on other sites More sharing options...
TCH-Steve Posted October 24, 2021 Share Posted October 24, 2021 Sorry for the inconvenience but I would still suggest you trying our live chat support option. Live chat support button can be found on all pages on our website as well as on that direct link I sent. I have also sent all information about your issue via ticket #WSY-554-87291. Quote Link to comment Share on other sites More sharing options...
zethon Posted October 24, 2021 Author Share Posted October 24, 2021 1 hour ago, TCH-Steve said: Sorry for the inconvenience but I would still suggest you trying our live chat support option. Live chat support button can be found on all pages on our website as well as on that direct link I sent. I have also sent all information about your issue via ticket #WSY-554-87291. Thanks! I'll give the Live Chat a try the next time. Though, I'll miss the IRC channel since it wasn't just technical support but was also more of a hangout spot at times. 🙂 Quote Link to comment Share on other sites More sharing options...
zethon Posted October 24, 2021 Author Share Posted October 24, 2021 1 hour ago, TCH-Steve said: Sorry for the inconvenience but I would still suggest you trying our live chat support option. Live chat support button can be found on all pages on our website as well as on that direct link I sent. I have also sent all information about your issue via ticket #WSY-554-87291. And by the way, I was able to resolve my issue. Thanks again! Quote Link to comment Share on other sites More sharing options...
TCH-Marshal Posted October 24, 2021 Share Posted October 24, 2021 Hi, Glad to know that you sorted out the issue on your own and thanks for understanding and we will look forward to help you in live chat support. Quote Link to comment Share on other sites More sharing options...
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