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Everything posted by TCH-Steve

  1. We are working on accounts restore. It has been 80% complete so far. We will keep posted with the status. Thank you for your patience in the meantime!
  2. Yes that link will help to get more information about the interface and its functions. Let us know if you need anything from server side. You can reach us the helpdesk link I have sent above or use Live chat support here.
  3. I believe you can use a calendar option provided in both webmail clients Horde and Roundcube. Note cPanel also provide option to setup one via its main interface in cPanel > "Calendars and Contacts" section. You can refer to this link for more information or submit a support ticket here with all required information.
  4. It was the same process running in the background you were trying to run. I will have to check it. Please submit a support ticket with all information about your server/account at - https://support.totalchoicehosting.com/
  5. Sorry for the inconvenience but I would still suggest you trying our live chat support option. Live chat support button can be found on all pages on our website as well as on that direct link I sent. I have also sent all information about your issue via ticket #WSY-554-87291.
  6. Yes IRC isn't available now but you can always contact us via our support help desk at https://support.totalchoicehosting.com/ or using Live Chat Support at https://totalchoicehosting.com/livechat . Both of these channels are available 24x7. I will check your site and will submit a ticket for you.
  7. Hello Stan, Please submit a support ticket here with more information like email account in the question, sample emails. We will need to check headers and logs for those specific emails.
  8. Hello, 1. Different plugins, free/paid ones may provide different features. You can select appropriate one as per your requirements but as for Member Press, we can assist you in initial setup. 2. I found Member Press works fine with Let's Encrypt which we are providing for our shared/reseller clients. It can be simply enabled via main cPanel interface > "Let's Encrypt" option. Just need to make sure that the domain points to TCH server otherwise SSL issue process won't complete. 3. I would suggest you keep using the one you are familiar with but it's also recommended to use newer ones that may provide more features/options. It's all up to your convenience, how user friendly it is for you. However considering feedbacks from experienced users is also suggested, you may find a better one. In any cases if you need help from hosting side, you are always welcome! Please use our help desk at https://support.totalchoicehosting.com/
  9. Migration is complete. We are closely watching the server to ensure that it settles in. If you need any assistance, please open a ticket via our support desk, we will gladly check it out. Thank you for your patience, understanding and co-operation all along.
  10. Hello Rowan, Yes, we do support python on our servers. Its binary is located at /usr/bin/python. Current python version is 2.7.5 and it comes bundled with cPanel. I see that you have a couple of python scripts in your account. Please note your site is hosted on shared hosting environment so there are some restrictions. If you find any issues and for instant help, please submit a support ticket here
  11. Hi Brian, Sorry for the delay in replying. Adding/modifying option for NS records isn't available for shared hosting accounts as required NS records gets added on the server during account setup. In order to point subdomanis to different host, you can only adjust "A" records to the destination IP address. Note, nameservers can be changed for primary domains only not for subdomains. Please submit a support ticket at http://support.totalchoicehosting.com/ and let us know if you have any other questions.
  12. This issue has been fixed already and everything looks working normally. Thank you for your patience in the meantime!
  13. Sorry to inform that we are experiencing issue with one of our Distro switches (distro22). Our NOC is working on it and network engineers are on the way. We will keep you posted. Sorry for the inconvenience caused.
  14. Update: Server is only and we are reviewing it. An update will be available shortly.
  15. Thank you Thomas! Happy Holidays!!
  16. Everything is back up and all services have been verified working fine.
  17. Thank you, Thomas! Happy Holidays!!
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