LunarMagic Posted August 26, 2003 Posted August 26, 2003 Someone in the other thread mentioned a reseller account. I think that's a great idea... expensive, but it might be worth it. However, my boyfriend just bought an account here at TCH, the smallest one, but he paid a year upfront. Now if I were to buy a reseller account and move his domain to my reseller, would he be able to get a refund, or perhaps roll that money into my reseller account purchase? If not, I don't think I'll be able to buy that new account... Please let me know. Quote
TCH-Sales Posted August 26, 2003 Posted August 26, 2003 Well to carry this on any further, you might want to put in a help desk ticket. From there, any refunds will be up to our billing department. Best to handle this through the help desk though. Have a nice day! Quote
LunarMagic Posted August 26, 2003 Author Posted August 26, 2003 Well, I don't know if I want to/can do it yet, though. I just need to know what will happen if I do decide to go ahead with it... Quote
TCH-JimE Posted August 27, 2003 Posted August 27, 2003 Hi, Because we look at every case individually (I don't think any other web hosting company can say they pay so much attention to customers!) Drop a help ticket to the billing department, explaining what you want to do and ask what will happen. Then we can tell you what will happen with your money and give you some options, you can then go away and think about it with no pressure or hassle from us and if you do want to change anything, just come back and ask! Jim Quote
LunarMagic Posted August 27, 2003 Author Posted August 27, 2003 Thank you very much, I have done that. I just didn't want to bother your help desk if I didn't need to. =) Thinking is indeed what I need to do! Quote
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