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Users Unable To Visit Site


Jeren
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Greetings.

 

I've been getting complaints from several SWU members that they are unable to access our domain. I know I was able to access our site (located on Server 81) shortly after the system was announced as back up. I assumed that any DNS entries would be updated by now.

 

However, even after a week, there are still people that cannot access the site. Is there some other problem that hasn't been caught or mentioned yet? These users are using mainstream ISPs, one of them even trying to access from his job at a large banking corporation that, presumably, would be using a reliable ISP as well.

 

Thanks.

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It would be the link in my signature, though the site it links to is not hosted by TCH. Seeing how you can get through via that domain, though, I suppose you passed the test. :thumbup:

 

I'll ask them to run a tracert right now. I'll reply in a moment.

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For those that can connect, they see something such as the following as their last line:

 

15 180 ms 180 ms 180 ms server381.tchmachines.com [72.18.130.166]

 

Those that can't have given me this as what their computer gives them:

 

"Unable to resolve target system name: www.swunleashed.net"

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"Unable to resolve target system name" would mean that either you are not connected to the Internet or there is a problem connecting to the Internet. It could also be a problem with your ISPs DNS server.

 

Perhaps these isp´s are blocking swunleashed.net?

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Hello,

 

What Thomas says above is fully correct. However, if you are still having problems with this, please start a help desk ticket. Please include at least 2x tracerts, and the IPs of the people who can not reach it, plus the ISP they are using. I know this sounds a lot of information but by giving the support desk the most amount of information, it enables the server people to get to the root of the problem quicker.

 

As a side point, I have no problem accessing it from the UK on a variety of ISPs.

 

JimE

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I don't know why the domain would be blocked. They had no trouble up until the S81 downtime.

 

When I am home and can get on IRC, I will ask them to email me their tracert logs and I'll send those on.

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Oops. Sorry. Both swunleashed.com and swunleashed.net point to the same location, and I sometimes forget which ones I put in my sigs. :)

 

The one that people are having issues with is our DotNet, which is what TCH hosts. Subdomains such as ge.swunleashed.net and empirenet.swunleashed.net are examples of whats hosted here.

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