rnmcd Posted December 29, 2005 Posted December 29, 2005 I am on server 115 and haven't been able to get to my site today. I eventually tried to check my server status at: http://www.totalchoicehosting.com/forums/i...p?showforum=115 but I don't see a server 115 listed. Should I post a Support Ticket? Quote
TCH-Andy Posted December 29, 2005 Posted December 29, 2005 Server 115 is running fine, and I've just checked several sites on there that are all coming up nice and quickly - so yes, please open a ticket, and I'd also suggest a tracert. Quote
rnmcd Posted December 29, 2005 Author Posted December 29, 2005 Server 115 is running fine, and I've just checked several sites on there that are all coming up nice and quickly - so yes, please open a ticket, and I'd also suggest a tracert. Is a "tracert" something support does or do I do that somehow? Also, why doesn't server 115 show up on http://www.totalchoicehosting.com/forums/i...p?showforum=115 ? Quote
TCH-Andy Posted December 29, 2005 Posted December 29, 2005 tracert is something you do - see How To Run A Trace Route - if you don't understand it all, please paste it in the ticket. Also, why doesn't server 115 show up on ..... Simply because it's a relatively new server, and we haven't added that forum topic yet Quote
TCH-Bruce Posted December 29, 2005 Posted December 29, 2005 Simply because it's a relatively new server, and we haven't added that forum topic yet Yes it is! Quote
rnmcd Posted December 29, 2005 Author Posted December 29, 2005 Yes it is! I received an very quick response from Support. They told me my IP was blocked . Do I have a right to know why? Quote
TCH-Rick Posted December 29, 2005 Posted December 29, 2005 The most common reason is that there were too many failed log in attempts from your IP address. This can include either email or ftp log ins as well as cPanel log ins. Quote
Deverill Posted December 30, 2005 Posted December 30, 2005 I received an very quick response from Support. They told me my IP was blocked . Do I have a right to know why? Of course you do, but remember that most folks that frequent the forums and the Forum Moderators do not have access to your account information and a followup to the helpdesk is best for those kinds of things. Besides, if anything bad happened you could discuss it in private with them... but mostly because we don't have access to the accounts. Quote
rnmcd Posted December 30, 2005 Author Posted December 30, 2005 Of course you do, but remember that most folks that frequent the forums and the Forum Moderators do not have access to your account information and a followup to the helpdesk is best for those kinds of things. Besides, if anything bad happened you could discuss it in private with them... but mostly because we don't have access to the accounts. Thank you! Quote
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