thehemi Posted February 21, 2005 Posted February 21, 2005 What is the status of getting email flowing on this server? I created another ticket, but I never receive an email with the ticket key, so I cannot check status. And the support tells me that I do not have any tickets when I try to put in my email address to have it re-sent. My last post related to this problem appears to have been deleted, otherwise I was just going to append my request to that post. What is going on with Server77 and the support functions? Can I change to another server that might not have these problems? I have a reseller account with you guys, TCH. Quote
TCH-Rick Posted February 21, 2005 Posted February 21, 2005 What email address are you using? If you are having email problems with your domain account you should submit a ticket using an email address not tied to your account. Email is working on the server. Please try submitting a ticket using a different email address. If you are unable to get that to work send me a Private Message with the details and I will look into it. Quote
thehemi Posted February 21, 2005 Author Posted February 21, 2005 If you are having email problems with your domain account you should submit a ticket using an email address not tied to your account. I used an external, non-TCH hosted address. I will PM you more details. Quote
thehemi Posted February 21, 2005 Author Posted February 21, 2005 I now have two delayed emails in my inbox for examples. When I check the headers, I can see that they do arrive at Server77 in decent time. One took 3 hours to arrive in my inbox and the other one took almost 5 hours, and again, it is after the messages have arrived at Server77. It is not every message, just random ones. It would likely be easier to resolve it all emails were that delayed, but the problem only seems to occur randomly. Some test emails go through like lightning, so it is not an easy issue to dupe. PS- Just got a 3rd email that is about 5 1/2 hours delayed. Arrived to server77 at 11:59:01, delivered at 17:29:44. Quote
thehemi Posted February 21, 2005 Author Posted February 21, 2005 My third attempt at submitting a ticket has finally worked. I have no idea what happened to the first couple attempts. Now I can start some dialog with support about this issue, especially now that I have some email examples that show the problem that Server77 is having. Wish me luck. Quote
thehemi Posted February 21, 2005 Author Posted February 21, 2005 The ticket was closed 9 minutes after opening with the report that no problems were found on the server. Support did not even ask to see my example emails which have the headers to show the long delays. I guess I will see what I can do about re-opening the ticket and submitting header examples. I'm not fully faithful that Server77 is going to delivery mail in a timely manner yet. Maybe the problem is gone, but I know I had this issue a week or so ago, and again today, so it was not a purely isolated incident. PS- Just received a 4th delayed email that sat around on the Server77 box for 3 hours before it was delivered to my inbox. Quote
TCH-RobertM Posted February 21, 2005 Posted February 21, 2005 theHemi they replied to you letting you know that you need to try it again and see if the problem still persists. Also they said that they Cleared the Email Queue Please test and make sure that the problem still persists and if it does then re-open the ticket with examples. Thank you Quote
thehemi Posted February 21, 2005 Author Posted February 21, 2005 Right now it appears to be working (cannot duplicate the problem). But this is a problem that I had a week or so ago, but the topic that I created in this forum about it is gone. I will absolutely re-open the ticket when I get another delayed email. The worst kind of problem is one that is intermittent and not immediately re-createable, I know. Quote
TCH-Rick Posted February 21, 2005 Posted February 21, 2005 We believe we have found the problem with the delays and have made some changes. It is not unusual for a message to be delayed at times but it should not be regular. The mail queue on the server was pretty big and we had to go through it to force delivery of some messages and clear out messages that were undeliverable (due to fake addresses, etc.) Quote
thehemi Posted February 22, 2005 Author Posted February 22, 2005 I assume the queue is not completely empty yet. I just received one that spent 8 hours in limbo. Quote
Head Guru Posted February 22, 2005 Posted February 22, 2005 Scott. Hit me on IM (AOL, Yahoo or MSN) tchgurubill I will give you the details and we can go from there. Bill Quote
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