D. J. Posted February 21, 2005 Posted February 21, 2005 Hi all, I'm having a very weird problem with my sq mail that seems to be here on my end. I can log into my mail, read mail, delete mail, all the good stuff. But I can't SEND any mail. More specifically I can't send unless I'm logged into cpanel. From there I can do everything normally. But if I follow my sq mail shortcut and try to send anything I get the following error: ERROR: Requested action not taken: mailbox unavailable Server replied: 550 server75.blahblahblah is currently not permitted to relay through this server. Perhaps you have not logged into the pop/imap server in the last 30 minutes or do not have SMTP Authentication turned on in your email client. This is webmail, not pop mail, and I haven't changed any settings. I submitted a help ticket and the techs asked for log in info for one of my accounts, which I gave them. They had no trouble at all sending mail from it. After several rounds and attempts, I decided to try using a different computer. Interestingly enough, I was able to send three messages without a hitch from the other comp. This tells me it's something on this computer and may have something to do with an antivirus update that came in this morning. So now I'm trying to find out if said AV update turned something off that it shouldn't have. I focused on the SMTP authentication suggestion first - did it somehow turn that off? I began looking for this in cpanel and had no luck, so I went to my welcome email and found email setup information: Outgoing Mail Server mail.****. Only, when I try to access this (using my real domain name, of course), I get told there's no account configured there. So, where do I access these setting so I can check on the SMTP authentication? If anyone has any other constructive ideas, I'm all ears. Quote
youneverknow Posted February 21, 2005 Posted February 21, 2005 Are you by any chance using Avast anti Virus...I too can not send mail. youneveknow Quote
TCH-Bruce Posted February 21, 2005 Posted February 21, 2005 I just ran a test using SquirrelMail from a machine with Avast installed and had no problems sending email. DJ, you are talking about sending email with SquirrelMail aren't you? There are no SMTP settings to configure with it. I've only seen SMTP settings in an email POP3/SMTP client. Also, I am moving this to the Backend Services forum. Quote
youneverknow Posted February 21, 2005 Posted February 21, 2005 Bruce, are you using the new PROGRAM update that came out today? Version 4.6.603? Quote
D. J. Posted February 21, 2005 Author Posted February 21, 2005 I just ran a test using SquirrelMail from a machine with Avast installed and had no problems sending email. DJ, you are talking about sending email with SquirrelMail aren't you? There are no SMTP settings to configure with it. I've only seen SMTP settings in an email POP3/SMTP client. Also, I am moving this to the Backend Services forum. <{POST_SNAPBACK}> Hi Bruce, Yes, I'm talking about sending via squirrel webmail. Okay, I didn't think you needed SMTP for webmail, but the error kept saying that and the account manager said be sure to authenticate SMTP, so I took a shot (have a bad headcold and my brain isn't exactly firing on all cylinders today) No, I'm not using Avast. It's something called AVG and is freeware that came highly recommended. I can't say for certain that this is what's causing the problem because I hadn't tried to use the mail before the update. But the update coming in coupled with the fact that I had no problem sending mail on a computer that isn't running that AV program, made me start thinking in that direction. Oh, I forgot to mention that I can foreward any existing mail with no problem, but I can only send a new message if I access the sq mail via cpanel... which is a little weird. Quote
TCH-Bruce Posted February 21, 2005 Posted February 21, 2005 Bruce, are you using the new PROGRAM update that came out today? Version 4.6.603? Yes, it downloaded and rebooted prior to testing. Quote
TCH-Bruce Posted February 21, 2005 Posted February 21, 2005 Oh, I forgot to mention that I can foreward any existing mail with no problem, but I can only send a new message if I access the sq mail via cpanel... which is a little weird. Okay, don't AVG on any machines here in my office so I can't test that scenario. That just seems so bizaare to me that you can't send a new message using your http://yourdomain.ext/sqmail You are logging in with your full domain email address I assume. you@yourdomin.ext Quote
D. J. Posted February 21, 2005 Author Posted February 21, 2005 Oh, I forgot to mention that I can foreward any existing mail with no problem, but I can only send a new message if I access the sq mail via cpanel... which is a little weird. Okay, don't AVG on any machines here in my office so I can't test that scenario. That just seems so bizaare to me that you can't send a new message using your http://yourdomain.ext/sqmail You are logging in with your full domain email address I assume. you@yourdomin.ext <{POST_SNAPBACK}> Yep, full email addy, and password. But if you think that's weird... I just went to one of my accounts to give it another try and it went like lightening. Two seconds later I tried to send another and got the error again. So now I'm totally confused. Quote
D. J. Posted February 21, 2005 Author Posted February 21, 2005 Well, this is getting really strange. I just tried sending from four different accounts and they all went as nice as you please. Then all of the sudden the error started up again. Quote
bellringr Posted February 21, 2005 Posted February 21, 2005 I don't think it would have anything to do with AVG. I run that and send through SQmail all the time from home. Quote
D. J. Posted February 22, 2005 Author Posted February 22, 2005 I don't think it would have anything to do with AVG. I run that and send through SQmail all the time from home. <{POST_SNAPBACK}> I haven't had any problems with AVG before, although I've only been using it a couple of months. Now that I actually was able to send mail using this comp, I'm starting to wonder again. The problem seems intermittant which suggests it could be something else entirely and not the AV. Should I submit another ticket, you think? I'm fresh out of ideas. Quote
Head Guru Posted February 22, 2005 Posted February 22, 2005 When is the last time this occurred? I have an idea that I think could be the issue. Please advise. You can chat me via Instant Messenger if you like. Tchgurubill on AOL, Yahoo and MSN Bill Quote
D. J. Posted February 22, 2005 Author Posted February 22, 2005 When is the last time this occurred? I have an idea that I think could be the issue. Please advise. You can chat me via Instant Messenger if you like. Tchgurubill on AOL, Yahoo and MSN Bill <{POST_SNAPBACK}> Hello Bill, I logged in and tried to send one this morning, and got the error. The last time (only time in fact) that I successfully sent outgoing mail yesterday was about 3:30 in the afternoon. The error message I get is in my original post. If you need any other info, let me know here (don't run any IM programs because I'm a semi-Luddite). Quote
Head Guru Posted February 22, 2005 Posted February 22, 2005 Please try this again as of right now. We have made a global change to our firewall. I am not sure this is effecting you but I would like you try to again to send. Let me know. Bill Quote
D. J. Posted February 22, 2005 Author Posted February 22, 2005 Please try this again as of right now. We have made a global change to our firewall. I am not sure this is effecting you but I would like you try to again to send. Let me know. Bill <{POST_SNAPBACK}> All Hail Bill!!! All Hail Bill!!! I just sent four from different mail accounts and they all soared like eagles. btw, was the firewall change what knocked the forums on their tookus for a few minutes? I had just posted my response to you and was trying to go back to the index, when: IPB WARNING [2] mysql_connect(): Lost connection to MySQL server during query (Line: 120 of /ips_kernel/class_db_mysql.php) There appears to be an error with the database. You can try to refresh the page by clicking here. Error Returned mySQL error: Lost connection to MySQL server during query mySQL error code: Date: Tuesday 22nd of February 2005 07:42:53 AM We apologise for any inconvenience Obviously it okay now though. Thanks again for the solve. You Da Man!! Quote
Head Guru Posted February 22, 2005 Posted February 22, 2005 It was precisely what knocked out the forums. Let me know if you have any more issues. Bill Quote
D. J. Posted February 22, 2005 Author Posted February 22, 2005 It was precisely what knocked out the forums. Let me know if you have any more issues. Bill <{POST_SNAPBACK}> Oh Crud! I guess I spoke too soon. I can send test messages to myself ie: from soandso@ domain.com - To somebodyelse@domain.com, but I can't send to anyone outside my domain. I sent the four from one of my accounts to another and they were fine. But then I tried to send to a friend, my husband (who is on another server here at TCH) and myself at an outside webmail address. All three gave me the error. Care to make another stab at it? Don't worry, you're still awesome Quote
Head Guru Posted February 22, 2005 Posted February 22, 2005 Time to submit a ticket D.J. Can not help you any more with out details. Bill Quote
D. J. Posted February 22, 2005 Author Posted February 22, 2005 Time to submit a ticket D.J. Can not help you any more with out details. Bill <{POST_SNAPBACK}> I'm on my way! Thanks for narrowing the focus on this. Quote
Head Guru Posted February 22, 2005 Posted February 22, 2005 I really didn't narrow it down, in fact I think I was dead wrong. Lol. Leave it to the tech guys. They will figure it out. Bill Quote
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