Nyanko Posted June 6, 2004 Posted June 6, 2004 Hello, this is my first post at TCH. I'm not sure if this is the right forum, so if it's not, please move it to the appropriate one. Well, I am completely at a loss now. I might have done something wrong by mistake, but now I can not get my help tickets answered at Client Central nor can I get any words (responses) from a tech at Live Support even when I get connected to someone there--s/he just keeps silent or leaves the session. How, and where, can I prove myself to be an ordinary user without any malicious intentions? I am asking here because Client Central does not seem to be working for me and I am afraid to be ignored again by submitting a ticket or by contacting a tech live. I would appreciate any advise or suggestion for a solution here. Thank you. Quote
TCH-Thomas Posted June 6, 2004 Posted June 6, 2004 (edited) The only "Client central" TCH have is here and the helpsite. Not sure if you accessed it on those pages. I think you should try again and keep in mind that your email must be correct and working. Edited June 6, 2004 by Jikrantz Quote
Nyanko Posted June 6, 2004 Author Posted June 6, 2004 Thanks for your reply, Thomas. The only "Client central" TCH have is here Does this mean that Support Desk on ModernBill and submitting tickets there do not work (although I get submission notices)? Even so, I still have no idea why I keep rejected at Live Support. Quote
TCH-Thomas Posted June 6, 2004 Posted June 6, 2004 The modernbill is something i have never heard of so someone blue or red will have to answer that one. Quote
Nyanko Posted June 6, 2004 Author Posted June 6, 2004 The modernbill is something i have never heard of I was told to use this client central area in the welcome email from TCH. Quote
TCH-Thomas Posted June 6, 2004 Posted June 6, 2004 (edited) I think the best you can do is to submit a help desk ticket listed on top of this page and ask why it said that in welcome email. I had a look at the modern Bill page and it looks like something they might use when the new site is finished, but i am not sure and i dont know why they advertise it in emails now if so. Edited June 6, 2004 by Jikrantz Quote
Nyanko Posted June 6, 2004 Author Posted June 6, 2004 OK, I'll submit a help ticket at Help Desk. Thank you for your advice. Quote
TCH-Thomas Posted June 6, 2004 Posted June 6, 2004 No worries. Cant have family members running around unanswered. Quote
Nyanko Posted June 6, 2004 Author Posted June 6, 2004 Thanks again, Thomas. It's very nice to have a warm family member like you. Quote
TCH-Thomas Posted June 6, 2004 Posted June 6, 2004 By the way, if you do find out what "Modern Bill" is, please let me/us know. Quote
Nyanko Posted June 6, 2004 Author Posted June 6, 2004 I will, but, sorry, that will be some other time. It's quite late here and I must call it a day now. Quote
annie Posted June 6, 2004 Posted June 6, 2004 I think it's some software used for billing customers. Quote
TCH-Dick Posted June 6, 2004 Posted June 6, 2004 the help desk and client central both end up at the same place. modernbill is the new (well newer) billing system we use. If you were already a customer before February of this year you wouldnt be in modernbill Quote
TCH-Thomas Posted June 6, 2004 Posted June 6, 2004 So if i got my reseller package after february, i would go to modern bill? Quote
natimage Posted June 6, 2004 Posted June 6, 2004 I would guess no, Thomas. If you were any type of customer before Feb., then you were already in the billing system. I doubt that they start you all over in billing...they just make adjustments to reflect your account changes. Quote
bellringr Posted June 6, 2004 Posted June 6, 2004 modernbill is the new (well newer) billing system we use. I thought perhaps HG was getting a new look. Quote
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