Nyanko

I will, but, sorry, that will be some other time. It's quite late here and I must call it a day now.

Thanks again, Thomas. It's very nice to have a warm family member like you.

OK, I'll submit a help ticket at Help Desk. Thank you for your advice.

I was told to use this client central area in the welcome email from TCH.

Thanks for your reply, Thomas. Does this mean that Support Desk on ModernBill and submitting tickets there do not work (although I get submission notices)? Even so, I still have no idea why I keep rejected at Live Support.

Hello, this is my first post at TCH. I'm not sure if this is the right forum, so if it's not, please move it to the appropriate one. Well, I am completely at a loss now. I might have done something wrong by mistake, but now I can not get my help tickets answered at Client Central nor can I get any words (responses) from a tech at Live Support even when I get connected to someone there--s/he just keeps silent or leaves the session. How, and where, can I prove myself to be an ordinary user without any malicious intentions? I am asking here because Client Central does not seem to be working for me and I am afraid to be ignored again by submitting a ticket or by contacting a tech live. I would appreciate any advise or suggestion for a solution here. Thank you.