i've had TCH for many months now and i can't believe how lucky i am to have stumbled across them. well not stumbled, i spent a lot of time researching hosts, but here are so many who promise so many things, i consider myself pretty lucky to have decided on TCH.
my other friends have had nothing but horror stories about their hosts: poor support, overly expensive, outright cheating of the customer. meanwhile my experience with TCH has been only good, and it keeps getting better. every obstacle i've had has been met with quality advice.
i've said it before, but the existence of these forums on TCH are perfect illustrations of why they rock. anybody can come along here and post questions or read what people who have already bought hosting have to say. TCH is basically saying, 'we have nothing to hide.' most other hosts won't even give you the time of day.