This Is Getting Old Real Fast...

[guita01]

Buying my 3rd web hosting package.

 

When I bought my 2nd package it wouldn't recocnize me as a returning customer and I had to set up a new account. Now I'm setting up a 3rd site and it won't recognize my e-mail and password as a returning customer. So I go to set up another NEW account. When I get finished it says that e-mail is already in the system.

 

What do I do?

 

I won't let me ADD and account and it won't recongnize me as a returning customer.

[HCSuperStores]

I think I would open a ticket on this one my friend. I'm just a customer, but that's my opinion. Hope it works out for you!

[guita01]

I can't ever find the page to submit a support ticket. Links??

[MikeJ]

There's a Help Desk link at the top of these forum pages.

 

There's also a Help Desk link on the TotalChoice Hosting home page, under Web Hosting Support.

[TCH-Rob]

Link located here, kinda hard to see it.

 

Edited March 15, 2004 by TCH-Rob

[ThumpAZ]

A couple of months ago, TCH went to a more efficient billing system. This caused existing customers to need to create a new account when adding items and such to their plans or when setting up new plans. This is probably what caught you last time.

This time, however, I am not completely sure. My initial ideas are casE SenSItiviTY? And the remote possibility that the password was incorrect? However, a quick trip to the help desk should get this all sorted out for ya.

Hope the next new plan goes more smoothly for you.