Is Tch And...

[TCH-Thomas]

Before I ask my real question i need to ask if TCH and Secureserver is same thing? I mean is it the TCH-people that respond to emails sent to secureserver and not some other business, rented (in lack of words) by TCH?

[TCH-Dick]

No TCH and Secureserver are not the same company.

[TCH-Thomas]

Ok, I knew i better had to ask before next (real) question then...

In another thread yesterday in pre-sales i asked a question about domains with no luck, so i found a email adress to secure server through TCH domain registration pages. I emailed them and got the weirdest answer/email i ever received, so i was gonna ask here what this email mean, but ok, i will not.

Thanks anyway Mike.

[TCH-Rob]

Thomas,

 

I can help you try and understand the email you got if you wish?

[TCH-Thomas]

Thanks Rob.

 

A little background first though...

As many who read my "domain support pages" thread knows, I am trying to get TCH/Secureserver to understand i can not tell my current registrar that TCH asks them to change back to the old adm. contact adress. So today I found an adress to contact support at secureserver. I publish it as it arrived to me, but to understand, read my email at bottom first.

 

What I dont understand is:

1. "If this response does not answer your question please use the link at the bottom of this message"

Where is that link?

 

2. Where is the answer to my question?

 

NOTE: Its published exatly as i received it except for that i edited out customer number.

 

Below is the answer to the question you recently sent to our Support Team. If this response does not answer your question please use the link at the bottom of this message to update your question so we can take another look into this incident for you.

 

If this issue is not resolved to your satisfaction, you may reopen it within the next 4 days.

 

Thank you for allowing us to be of service to you.

 

Please enter your reply in the area below or your message will not be received correctly.

[===> Please enter your reply BELOW this line Please enter your reply ABOVE this line

 

 

Subject

Transfer problem

 

Discussion Thread

Customer 02/27/2004 04:15 AM

Hello,

On january, 6th I ordered a transfer request for my domain jikrantz.com.

Since then my current registrar "Registrera.com" has been lazy to

respond to this request sent by you. Or I thought they were lazy but now

i have found out that they have changed the adm contact adress.

So you are sending this request to the wrong email adress. When this

transfer was ordered you determined the adress to be

"registrera@registrera.com" but since then they have changed adm contact

adress to "ljensen@axit.com".

In the TCH family forums i am told to go to registrera.com to update the

adm contact adress. How am i supposed to do that?

I can not go to them and tell them TCH have wrong adress to the adm

contact, can you please change it back the old one?

If they hadnt changed the adress during this request, then you would

have the correct one but now you dont.

What do i have to do to make TCH understand that registrera.com has

every right to have any email adress they want it is just you who have

the wrong adress to my current registrar?

 

Regards,

Thomas Jikrantz

Customer number: Edited out

 

started on 1/23/02

[TCH-Rob]

Looks like they replied with nothing.

 

When this

transfer was ordered you determined the address to be

"registrera@registrera.com" but since then they have changed adm contact

address to "ljensen@axit.com".

Thomas, you really should be the contact for all of it, Admin, Technical, everything. Isn't there a control panel you can log into at Registrera.com and update the information? What if your address in Stockholm changed? How would you get Registrera.com to change the information? That is the same way you should use to get them to change the admin information.

 

What do i have to do to make TCH understand that registrera.com has

every right to have any email address they want it is just you who have

the wrong address to my current registrar?

 

In my opinion they have no right at all to have their information on your domain name. You own it, not them.

 

Here is what I would try, first reply to the email and let them know nothing was sent to you in their reply. Second, cancel the transfer you started that had the old admin address in it and start a new one. This will "kick" the system and make it see the new admin address for your registrar. You will be refunded for the transfer you are canceling and billed for the new one so there is no extra money out of your pocket.

 

Once you get it transfered change the contact information to reflect you if there is no way to change the information as it is now.

 

I understand it can be frustrating, I used to see this all of the time but as long as your current registrar has their name in the admin contact there isn't much anyone can do. Cancel the transfer, initiate a new one so the new address can be seen and contact your registrar and have them either forward the email they will get about the transfer to you so you can approve it of have them change the admin contact to you.

 

This transfer will not go through if one of those two things can not be done, unless you have access to a control panel to change that information.

[RJSkon]

Thomas

 

Here is a similar problem that I had back in September of 2003.

I was trying to move the Domain Name of RJSkon.com from register.com (where I originally purchased the Domain Name) to TCH securesever.com.

Securesever.com said that they were unable to move my Domain Name from register.com to securesever.com, because my Domain Name was locked and that I would have to unlock it for them to actually make the change.

After many E-mails to register.com, I come to find out that they had moved my Domain Name to a partnering company, register.com provided me with an E-mail contact for the company that was now currently holding my Domain Name.

 

After many E-mails to the partnering company, they sent me a URL to some sort of Control Panel, where they said I could unlock my Domain Name, the problem now was, that there was not any place to unlock my Domain Name, so I sent them another E-mail and I quote their E-mail answer, "Hello, We have removed the lock for you since there isn't actually a place to do it in your tool. Partner EU"

 

It seems that they did not want to let go of my Domain Name and I guess that must happen to many other folks who are trying to move their Domain Name, any place where dollars are involved, they just don't want to let go of what they have in their pocket.

 

Thomas, the holder of your Domain Name has to unlock it, in order for securesever.com to make the change.

 

BTW, there were 26 E-mails involved by the time I switched my Domain Name to securesever.com.

 

Richard

[MikeJ]

Domain locking is a security measure. Not all registrars do it by default.

 

It's basically another level of security to make sure someone doesn't manage to steal your domain name.

 

One company I used to work for, back when there was only one registrar, we had our domain name (a high profile one that received a large amount of traffic) stolen from us for part of a day. Someone had managed to fake an authentication to get the domain contacts changed to them (and Network [non-]Solutions accepted it), so we had to get the lawyers on the phone with Network [bogus-]Solutions to quickly get control back (fortunately we managed to do so before the person made changes to the nameserver entries).

 

With a domain locked, you have to go through the process of unlocking it, before any transfers or changes will be allowed to the domain, so there is less chance of someone hijacking it from you. However, I believe most registrars don't lock your domain unless you request it (although I may be wrong, I've stuck with one registrar for many years so I haven't paid as much attention to the others recently).

 

Anyway, Jikrantz... I don't know the exact story of what you've gone through so far on your domain, but as far as the transfer goes, they pretty much have to go off of what is currently listed as contacts for the domain name. If those are currently wrong, you should probably get them corrected first. Are you currently listed as ANY of the domain contacts?

[TCH-Thomas]

First of all, Thanks everyone involved.

 

To answer some of the questions asked in this thread...

The problem with registrera.com since the beginning has been that i have been able to be customer and there has been a page where i can update my contact info, such as name, adress etc. But none of those has indicated i was gonna be the adm. contact. It wasnt until i started to read about it here in the forums that i got the idea of being a contact for my own name.

Registrera.com has very poor info on these things when you are a newbie.

There isnt even info on how to cancel accounts on their help pages (i had to email and ask).

On the other hand they have very low prices on domain registration (com, net, org..). TCH´s prices are 10 times lower though, so now you see how expensive it is to register domains in Sweden.

 

Today when i logged in to my account on TCH/Secureserver and clicked on pending transfers, there was no pending transfers in progress.

I didnt find anywhere to cancel this transfer to start a new one with the right adm contact. If that because there was no pending transfers i dont know.

 

So now to another question...

 

If I register jikrantz.se through a registrar here in sweden (which will let me be adm contact ) can i then have tch tech guys to drop jikrantz.com and have jikrantz.se pointing to my serverspace on server 23?

If so, what info is needed in the support ticket?

 

Right now i am so tired of all these emails to this and that so i think i will accept i lost 10.95 in this transfer failure and start all over if this thing with jikrantz.se will work. I mean yes, i could have more fun for 10.95 but i wont go bankrupt.

[stevevan]

Just in case anyone doing research on TCH hosting is following this thread, I wanted to chime in with my $.02 worth.

 

I had a eerily similar experience with my previous domain registrar. About 2 months before the expiration date, I repeatedly tried to contact them to transfer my domain to TCH. Suddenly, my website ceased to exist on the web. After some digging, I found the snail mail address for this particular registrar as well as their next level registrar. I sent over 50 emails to both companies (RJSkon I got ya beat! ) . The only response I ever received was from the next level registrar who changed the Admin contact email address to my email address. That was all well and good, but they did not propagate that information to the rest of the world.

 

Finally, I ended up changing my domain name from .org to .com and TCH had me up and running in less than 3 hours. I know that wasn't the best option, but I really had no choice as my website had been down for nealy 2 months by that point.

 

Lesson learned (the hard way): Thoroughly research who you are hosting with (TCH has the best bang for the buck out there) and have all contact information set to you.

 

Rock Sign

[TCH-Rob]

Thomas,

 

Reply to that email and let them know you would like a refund for the failed transfer. I believe it happens automatically as it is but it never hurts to ask. You should get a refund. And yes we can point your .se where the .com is now.

[DarqFlare]

Man, after hearing these horror stories, I'm not sure if I want to transfer my domains out of Dotster...

[RJSkon]

Robert

 

It's all well and good, if you have some type of control panel to access your Domain Name and make any changes or update the information.

 

When I first signed with register.com, I did have the luxury of a control panel, but than after about two years when my Domain Name was changed over to register.com's partner, that ended the control panel.

 

Unfortunately I was paying register.com $35.00 per year for their services.

 

Securesever.com is excellent, as a matter of fact when I was getting no-where unlocking my Domain Name, they offered to return my transfer moneys.

 

Anyone read the small print at Securesever.com, evidently they are backed by "Wild West Domains"

 

Richard

[TCH-Thomas]

I have now submitted a ticket to secureserver and is getting refunded.

But now i have 2 new questions...

 

1. I submitted a ticket to tch support and chosed tech support but ticket say billing. Why?

 

2. I tried through the new swedish registrar to point another domain name (that i have on another tch server not mentioned in this thread but i was gonna submit a ticket for that when this one was done) to tch´s nameservers, but now swedish registrar say that tch nameservers doesnt listen to this domain. Why?

 

-Thomas (who is off for some sleep now, goodnight )