TCH-Dick Posted January 26, 2004 Posted January 26, 2004 I can not send out e-mails. Why? My password does not work. What am I to do? Error: The connection to the server has failed. Account: 'youraccount', Server: 'www.******', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E Outlook: The host '******' could not be found. Please verify that you have entered the server name correctly. Account: '******', Server: '******', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11001, Error Number: 0 Outlook: There was a problem logging onto your mail server. Your Password was rejected. Account: '******', Server: '******', Protocol: POP3, Server Response: '-ERR Password failed for email1', Port: 110, Secure(SSL): No, Server Error: Outlook: The connection to the server has failed. Account: '******', Server: '******', Protocol: POP3, Port: 11, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E Outlook: The connection to the server has failed. Account: 'yourdomain', Server: 'yourdomain', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error: 10061, Error Number: 0x800CCC0E Outlook: Unable to logon to the server using Secure Password Authentication. Account: 'yourdomain', Server: 'yourdomain', Protocol: POP3, Server Response: '-ERR Command unknown: AUTH', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number I can not send out e-mails. Why? The Outgoing (SMTP) server requires authentication. If you are using Outlook Express you should check the box 'My server requires authentication'. In Eudora it is 'Authentication allowed'. Your SMTP (outgoing mail server) could be blocked. Here is how to test it: 1. Go to 'Start' -> 'Run' -> type: cmd 2. When the Command prompt appears type: telnet mail.****** 25 and then press enter 3. Wait a few seconds. You must see the following: '220-serverXX.totalchoicehosting.com ESMTP'. This will be OK. 4. If you do not see this message, your SMTP is being blocked. In this case try the following: - If you are behind a firewall, we may be unable to authenticate you. If you have a personal firewall, try lowering the security. - Call your ISP and ask if they block people sending through remote SMTP's. Some are doing that, though relatively few. - You can use your ISP's SMTP server. In your email client, put the SMTP server that you use to send out your ISP email, and your email will still appear with your domain name. Also see the error messages explanations. back to top My password does not work. What am I to do? Go to your hosting account control panel and change the mailbox password. Make sure that you're logging in with a lowercase user id and a case sensitive password. Open a new problem ticket to contact the support if all else fails. back to top Error: The connection to the server has failed. Account: 'youraccount', Server: 'www.******', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E You are on a an ISP (such as Earthlink or Mindspring) that blocks their users using any SMTP server other than their own. Your solution is as follows: To set up Earthlink, Mindspring, or your ISP's SMTP servers for your outgoing email you must click on your account settings in the email client you are using (Outlook Express, Eudora, Netscape etc.) In the SMTP (outgoing mail server) field you will enter smtp.earthlink.net (or whatever your dial up or direct access ISP's SMTP server is) as your SMTP server. You must then enter your Earthlink (or your ISP's) username and password for that mail server. In Outlook Express it is at the bottom of that same tab. You must uncheck 'My server requires authentication' and click on 'settings' to enter your Earthlink (or your ISP's) username and password. Your email will still be from your own domain name, the only difference is in the way it is routed throughout the Internet. Instead of being sent through our servers it is processed through Earthlink (or your ISP's) servers. This allows Earthlink (or your ISP) to monitor its users. back to top Outlook: The host '******' could not be found. Please verify that you have entered the server name correctly. Account: '******', Server: '******', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11001, Error Number: 0 The POP3/IMAP (incoming mail server) is incorrectly typed. Change the POP3/IMAP (incoming mail server) to: your mailbox name back to top Outlook: There was a problem logging onto your mail server. Your Password was rejected. Account: '******', Server: '******', Protocol: POP3, Server Response: '-ERR Password failed for email1', Port: 110, Secure(SSL): No, Server Error: The POP3/IMAP account name (mailbox name) is not correct. The POP3/IMAP password is not correct. back to top Outlook: The connection to the server has failed. Account: '******', Server: '******', Protocol: POP3, Port: 11, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E It is using the wrong port number. Go to 'Tools' -> 'Accounts...' -> 'Mail' -> 'Properties' -> 'Advanced'. Change the POP3 (incoming mail server) port number to 110. If you are using IMAP as incoming mail server, change the port number to 143. back to top Outlook: The connection to the server has failed. Account: 'yourdomain', Server: 'yourdomain', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error: 10061, Error Number: 0x800CCC0E Outlook Express is trying to use SSL. Go to 'Tools' -> 'Accounts...' -> 'Mail' -> 'Properties' -> 'Advanced'. Uncheck the option to use Secure(SSL). back to top Outlook: Unable to logon to the server using Secure Password Authentication. Account: 'yourdomain', Server: 'yourdomain', Protocol: POP3, Server Response: '-ERR Command unknown: AUTH', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number Outlook Express is setup to use Secure Password Authentication. Go to 'Tools' -> 'Accounts...' -> 'Mail' -> 'Properties' -> 'Servers'. Uncheck the option for Secure Password Authentification. back to top © Copyright ProperSupport.com 2003. All rights reserved. Quote
borfast Posted January 26, 2004 Posted January 26, 2004 (edited) Mike, you started the HTML code with a <tr> instead of a <table>. That was messing up the rendering of the page. I fixed it by adding the <table> tag in the beggining. A suggestion: perhaps a link to a page containing that information would be better? Edited January 26, 2004 by TCH-Raul Quote
stevevan Posted January 26, 2004 Posted January 26, 2004 How about putting it on the Help pages? Quote
Deverill Posted January 26, 2004 Posted January 26, 2004 Great job Mike! I wish we could put a counter on it to see how many folks it will end up helping. Quote
wigoweb Posted January 27, 2004 Posted January 27, 2004 This is a really comprehensive list of symptoms and remedies. It should be very helpful to anyone who reads it. I had some of these problems and had them solved through info I received back from help tickets. Good to see this list made available to everyone. Quote
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