How Do I Find My Billing Information?

[waynej]

How do I find when my site's yearly bill recurs, and change the credit card in advance of the emailed bill?

[natimage]

Waynej,

 

This is a guess...but, you might have to submit a ticket to the help desk with the updated info. Not sure, though.

 

I stand corrected!!! Here is a quote:

Change Credit Cards

If you wish to change the credit card used for billing your TCH account, you can make the change yourself.  Here's how:

 

Obtain your most recent automatic monthly transaction or e-mail to determine which vendor is handling the transaction for TCH.  Also make note of the invoice or order#.

Then contact the appropriate vendor to change or update the credit card information on record:

 

 

2Checkout:

Customer service number: 1-877-294-0273

Web site: https://www.2checkout.com/cgi-bin/urec.2c

 

 

PaySystems:

Customer service number: 1-888-751-0744

Web site: http://auth.paysystems.com/cardholder/

 

If you have any questions, you can certainly contact our Help Desk, but do not include your credit card number in any correspondence with TCH.

 

If you don't have a previous invoice, it sounds like you'll need to contact the help desk to find out the vendor for your account.

Edited January 23, 2004 by natimage

[Lianna]

Bingo, Tracy! Nice post.

[natimage]

Thanks, Lianna!!

 

...blushing...

[Head Guru]

Go Tracy!

[natimage]

now I REEEAAAALLLLY need that blushing icon...

[Lianna]

You're too cute.

[KevinW]

Tracy did what everyone should do ... go to the TCH Help Web site to find the answer. In this case, click on the Billing Page link any you're there!

 

:-)

kw

[waynej]

I think we agree that once I get my yearly bill, I can change my credit card. Prior to that, or even to see when my year is up, I have to create a help desk ticket. Thank you.

[Lianna]

As always, when in doubt, ask! Submitting a help desk ticket can save a lot of problems.

[saamatu]

hi

 

would someone please explane me again, how can i update my creditcard information?

[natimage]

If you have the original confirmation you received after starting your account with TCH, you should be able to tell who your payment processer was. For instance, my domain names were payed for through SecureServer.net., I believe. If I need to update my account, I would go to secureserver and log into my account to change details.

 

If you need to update info. for your TCH account itself, and you do not have a recent receipt for transaction from TCH, then you should submit a help desk ticket and ask how you should go about the update.

 

Or, you could probably just try contacting both of the payment vendors to see which one has your account listed.

[saamatu]

in my email header i found paymentclearing.com but i cant open this place with my browser, this page does not exsist...

[ThumpAZ]

It seems that you would use the following, but I cannot confirm it through lookups. You may want to simply open a service ticket and those guys will get you fixed right up.

 

PaySystems:

Customer service number: 1-888-751-0744

Web site: http://auth.paysystems.com/cardholder/

[TCH-Don]

The account number and other info should be clearly displayed in the body of the e-mail recipt from whomever you used to pay for your hosting.

[saamatu]

i tryd this link, but couldnt find enything there.

 

i already send ticket, so i quess i'll wait answer from billing departement.