Mindtramp Posted September 21, 2003 Posted September 21, 2003 I am not sure if this is the right place for it or not, but if not, can someone please guide me to where i shoud post this... Problem: I just purchased a year up front of the "Silver Hosting Plan" and have not yet purchased a Domain name (and clicked that i would soon purchase it). While printing out my Silver Hosting Plan Invoice sent to my E-mail address, i was over looking the Invoice and realized that i put a typo in my (future) Domain Name. Can this typo be corrected without having to repurchase another plan (I sure hope so!) If anyone could shed some light on this subject, please let me know that 1 letter in the domain name makes a big difference! Sincerey, Tom Quote
TCH-Rob Posted September 21, 2003 Posted September 21, 2003 Tom, Although I am not The guru for this, I would have you rest assured that you can do this. Just submit a help desk ticket and we can get you taken care of. I will let another guru answer but I think you can wait until you get your name before submitting it in case your domain name is gone when you go to buy it. Quote
TCH-Andy Posted September 21, 2003 Posted September 21, 2003 (edited) Tom Welcome to the Family As Critical Mass said - just add a help desk ticket when you have your domain name, and we'll sort it out for you - you don't need to buy another plan. Andy Edited September 21, 2003 by AndyB Quote
Mindtramp Posted September 21, 2003 Author Posted September 21, 2003 Thats great to hear! :-) Tomarrow, assuming my registration clears, i will then purchase my Domain, and send my ticket, thanks for the fast replies! EDIT: And thx for the welcoming to the family, i am sure you will see me around these forums alot.. first site :-p -Tom Quote
TCH-Don Posted September 21, 2003 Posted September 21, 2003 Welcome to the family Tom glad you will be here a lot. Thumbs Up If you need any help, just post, the family loves to help! Enjoy your new home. Quote
TCH-Dick Posted September 21, 2003 Posted September 21, 2003 Just thought I would post an official follow up to Critical Mass' post, yes we can fix it, once you have your domain name submit a helpdesk ticket here. https://ssl.totalchoicehosting.com/supportdesk/ Include your cPanel username and password as well as the correct domain name and we'll get it taken care of, and like everyone else has said... Welcome to the family! Quote
Mindtramp Posted September 25, 2003 Author Posted September 25, 2003 Hi, me again! Well, unfortunitley i have another problem, and i figured to save thread space, i would just post it here, and hope its noticed :-) Well, after i sent in my ticket, it fixed my domain name typo problem, but i am now faced with another 1, i've been trying to get Front Page to upload on it, and i do the option in Cpanel to install the FP files so i can direct connect it to "my webs" and upload my FP pages... But today i tried to log in to fiddle with it some more, and i cant even get into Cpanel, it just gives me error that it does not excist. when i enter http://elementalinkoc.com/cpanel & http://69.56.169.186/cpanel into the address bar, to get into Cpanel, neither will work anyone have any light they can shine upon this subject, cause i am baffled on this one :-( (not hard for me, unfortunitey) -Tom Quote
TCH-Dick Posted September 25, 2003 Posted September 25, 2003 Hiya Tom, The reason you were having problems today is due to the problems we were having with server 38, that server is back online and you should be able to access your cpanel. Quote
Mindtramp Posted September 25, 2003 Author Posted September 25, 2003 Yep, works now! thx again! -Tom Quote
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