LunarMagic Posted September 14, 2003 Posted September 14, 2003 I'm just curious, I'm probably just being impatient here, but usually when I leave a help desk ticket it's responded to in a matter of hours or minutes. I updated my last one with some new info and it's been a day now. Like I said, I'm probably just being impatient, I'm really excited to get started, and I hate waiting.... lol Quote
TCH-Dick Posted September 14, 2003 Posted September 14, 2003 It's being looked at, I'm the only one logged into the help desk (right now) Dont worry, it's being taken care of Quote
TCH-Sales Posted September 14, 2003 Posted September 14, 2003 The response time on help desk tickets being answered depend on a few different things. Sometimes the task takes longer so get fixed or answered, so then it will take some extra time. If you ever have any concerns about a ticket, you should add a response on the actual ticket about it. Don't worry though, we always answer every single ticket that comes through the help desk! Quote
LunarMagic Posted September 15, 2003 Author Posted September 15, 2003 Okay, thanks Mike! That's all I needed to know. Quote
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