My Experiences With Tch

[jim_bob45506]

This is my second posting...my first being an inquiry before moving my first site to TCH.

 

I own two websites and manage 6 sites for clients. I have been around a while now, experiencing lots of different web hosts. Their home pages all sing their praises so how do you know until you commit? Most often, you can't unless you do your homework, and then it is still a risk.

 

My first website to be hosted on TCH was a client's site. I ordered the starter package, received payment confirmation in 3 minutes and the welcome email in 6 minutes. I had it uploaded and the DNS changes made in 15 minutes! "Wow", I thought. This was a great experience. Everything worked like it should.

 

I ordered my second starter package for another client. 26 hours passed and still no welcome email. I opened a ticket with customer service and boom, I had the welcome email, with their apologies. I jokingly told them that the first experience I had with TCH was hard to beat...they had me spoiled.

 

Yesterday I ordered my third starter package for one of my websites and the same delay has occured. I have sent another email to see if my welcome email was sent. One thing I have learned is: never assume an email arrives when it is sent.

 

Now what does this mean? The two websites on TCH are working far better than on their previous hosting company. I have paid 10 times the monthly fee to a hosting company and received no better performance or support.

 

Trust is tough to earn and easy to lose, unless communication exists. I have no concerns with TCH or about moving all my sites and my clients' sites to TCH. I have wasted lots of time and money to find reliability, customer service, high performance and uptime in a hosting company.

 

I have found a home for my sites and my client's sites...I just wished they had not spolied me on the first order....and that I had found them sooner Thumbs Up

 

Thanks TCH!

[phatfunkjazz]

I have found a home for my sites and my cleint's sites...I just wished they had not spolied me on the first order....and that I had found them sooner  Thumbs Up

Yes, I totally agree with you. I've been through several web hosting companies, tried a few 30-day trials and finally found TCH

 

I don't consider the money I've spent a waste, otherwise how would I know what great deals TCH offers? I sing their praise to everyone I know who complains about their web host.

 

peace,

Stefan

[jim_bob45506]

Point on wasted money well made; however, as I think about the value received for the money paid...include my frustrations, calming clients when their site is down...you get my drift.

 

True to form, Jim sent me a message telling me they were behind in setting up new accounts. Email arrived soon afterwards. Site is uploaded and working fine. That is peace of mind...can't place a $$ amount on that.

 

TCH is an honest, caring company, who doesn't make excuses. They provide exceptional service, support and website performance at a cost that is fantastic.

 

I am very happy to have found TCH.

[Head Guru]

Thanks for the kind words.