skoons Posted October 11, 2007 Posted October 11, 2007 My mail usage is WAY too high. CPanel's "Disk Space Usage" reports the file <mail/cur> is using 111.71 Meg. According to Horde Mail I have nothing in any file and all deleted emails have been purged. I use a local email client to download emails and always clear the server. I searched this forum and found that Spam Assasin could be a spac-hog. I have cleared that as well. I cannot understand why the usage is so high. This seems to be either a problem with the usage reporting or someone else is invisibly using my space. Does anyone know what can I do to fix this problem? Thanks so much. Shawn Quote
TCH-Dick Posted October 11, 2007 Posted October 11, 2007 Hi Shawn, I would just open a ticket to the help desk and we can track it down for you. Quote
LISH-Josh Posted October 12, 2007 Posted October 12, 2007 My mail usage is WAY too high. CPanel's "Disk Space Usage" reports the file <mail/cur> is using 111.71 Meg. According to Horde Mail I have nothing in any file and all deleted emails have been purged. I use a local email client to download emails and always clear the server. I searched this forum and found that Spam Assasin could be a spac-hog. I have cleared that as well. I cannot understand why the usage is so high. This seems to be either a problem with the usage reporting or someone else is invisibly using my space. Does anyone know what can I do to fix this problem? Thanks so much. Shawn Just for some FYI - cPanel is notorious for dorking up mail quotas. It can be corrected by TCH. You might also want to check to see if you have a spam folder that might be full (sometimes you might not be subscribed to this folder by default). Quote
skoons Posted October 12, 2007 Author Posted October 12, 2007 Thank you for answering. After I posted, I used my FTP client and saw that there were emails (About 2000 spam) from October, November, and December of 2006. I deleted these via the FTP client. The CPanel still reports <mail/cur 90.57 Meg> in a supposedly empty file. Can you point me to instructions on how to "Open a ticket?" I will continue to look for these instructions myself, but I have been sitting at this computer too long today and am getting a bit bleary-eyed. Thanks again. Shawn Quote
LISH-Josh Posted October 12, 2007 Posted October 12, 2007 TCH's ticket system is located at https://ssl.totalchoicehosting.com/supportdesk/. Quote
skoons Posted October 12, 2007 Author Posted October 12, 2007 Risking a bad reputation for bad forum netiquete, I will answer my own last post. I figured out how to open a ticket. Just click on the "Help Desk" link at the top of this page. DUH! (he says with a sheepish blush on his face) Shawn Quote
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