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cephyn

Problems accessing site

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Hi- I have my own site on server88 (I think that's dantooine? Is there a master translation list somewhere?) and it's been intermittently up and down constantly over the past few days. It's incredibly frustrating. I don't run a business or anything like that, it's a personal site (so it's not an emergency or crucial) - I don't expect 100% uptime but if there's something going on I'd like there to be a post in the server forum or SOMETHING. As I write this, it's down. This has been going on since last friday or so.

http://www.cephyn.com

Edited by cephyn

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Welcome to the forums cephyn :)

 

I'm sorry you are unable to connect to your site but I can connect to it just fine from Ohio.

 

If you are having issues with your site or your server please open a ticket with the help desk. The forum moderators are volunteers and do not have access to the servers or your account.

 

Oh and your site is on the dantooine server.

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When you think its down again run a traceroute and this will help identufy where you are have problems. More than likely its not a problem with the server but somewhere else along the way to it.

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Down again - I've tried it from multiple places when it's down and nowhere can get to it. Traceroute says:

 

Tracing route to cephyn.com [208.76.80.81]

over a maximum of 30 hops:

 

1 4 ms 5 ms 1 ms 166.124.149.3

2 4 ms 1 ms 1 ms 10.250.1.41

3 3 ms 1 ms 7 ms 10.250.1.6

4 5 ms 1 ms 1 ms CRTH139SBC.csmc.edu [192.231.133.2]

5 4 ms 2 ms 2 ms 192.168.201.74

6 49 ms 34 ms 31 ms border7.s5-8.cedarsinai-1.ocy.pnap.net [216.52.9

8.109]

7 24 ms 28 ms 29 ms core1.po2-bbnet2.ocy002.pnap.net [216.52.96.95]

 

8 7 ms 6 ms 6 ms 64.215.28.149

9 22 ms 25 ms 25 ms te8-1-10G.ar2.LAX2.gblx.net [67.17.107.41]

10 21 ms 14 ms 25 ms ge10-2.IR1.LA3-CA.us.xo.net [205.158.79.81]

11 43 ms 42 ms 44 ms p4-0-0.rar2.la-ca.us.xo.net [65.106.5.49]

12 110 ms 81 ms 95 ms p6-0-0.rar1.dallas-tx.us.xo.net [65.106.0.13]

13 155 ms 132 ms 117 ms p1-0-0.RAR2.Chicago-IL.us.xo.net [65.106.0.33]

14 152 ms 155 ms 158 ms 65.106.6.214.ptr.us.xo.net [65.106.6.214]

15 154 ms 148 ms 142 ms p15-0.chr1.southfield-mi.us.xo.net [207.88.84.11

0]

16 72 ms 75 ms 81 ms 66.237.110.54.ptr.us.xo.net [66.237.110.54]

17 114 ms 126 ms 111 ms 319facility.core1.troy2.waveform.net [216.29.182

.94]

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

30 * * * Request timed out.

 

Trace complete.

Edited by cephyn

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Same issues with dantooine right now. My understanding from the TCH tech people is there is some sort of problem with the server right now. My site has been on and off for several days now. I certainly hope it is resolved soon. I've been with TCH for a couple years and they've been great. This is the first time I've had outages for days in a rows like this.

Edited by gtman55

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Same issues with dantooine right now. My understanding from the TCH tech people is there is some sort of problem with the server right now. My site has been on and off for several days now. I certainly hope it is resolved soon. I've been with TCH for a couple years and they've been great. This is the first time I've had outages for days in a rows like this.

 

Down again, same traceroute failure. I submitted a help ticket, but they closed it saying they could see no problems. :)

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Down again, same traceroute failure. I submitted a help ticket, but they closed it saying they could see no problems. :wallbash:

 

and now back up. It's so intermittent, the help ticket people basically don't believe me.

 

Tracing route to cephyn.com [208.76.80.81]

over a maximum of 30 hops:

 

1 1 ms 1 ms 1 ms 166.124.149.3

2 1 ms 1 ms 1 ms 10.250.1.41

3 5 ms 2 ms 1 ms 10.250.1.6

4 2 ms 2 ms 2 ms CRTH139SBC.csmc.edu [192.231.133.2]

5 4 ms 2 ms 2 ms 192.168.201.74

6 4 ms 5 ms 7 ms border7.s5-8.cedarsinai-1.ocy.pnap.net [216.52.9

8.109]

7 9 ms 6 ms 5 ms core1.po2-bbnet2.ocy002.pnap.net [216.52.96.95]

 

8 25 ms 212 ms 112 ms 64.215.28.149

9 35 ms 32 ms 21 ms te8-1-10G.ar2.LAX2.gblx.net [67.17.107.41]

10 13 ms 9 ms 9 ms ge10-2.IR1.LA3-CA.us.xo.net [205.158.79.81]

11 12 ms 9 ms 13 ms p4-0-0.rar2.la-ca.us.xo.net [65.106.5.49]

12 45 ms 40 ms 40 ms p6-0-0.rar1.dallas-tx.us.xo.net [65.106.0.13]

13 70 ms 66 ms 68 ms p1-0-0.rar2.chicago-il.us.xo.net [65.106.0.33]

14 73 ms 69 ms 69 ms 65.106.6.214.ptr.us.xo.net [65.106.6.214]

15 76 ms 71 ms 71 ms p15-0.CHR1.Southfield-MI.us.xo.net [207.88.84.11

0]

16 74 ms 75 ms 84 ms 66.237.110.54.ptr.us.xo.net [66.237.110.54]

17 101 ms 89 ms 84 ms 319facility.core1.troy2.waveform.net [216.29.182

.94]

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * 86 ms dantooine.tchmachines.com [208.76.80.81]

 

Trace complete.

 

Tracing route to totalchoicehosting.com [204.11.34.71]

over a maximum of 30 hops:

 

1 4 ms 1 ms 1 ms 166.124.149.3

2 8 ms 1 ms 1 ms 10.250.1.41

3 7 ms 1 ms 2 ms 10.250.1.6

4 4 ms 2 ms 2 ms CRTH139SBC.csmc.edu [192.231.133.2]

5 13 ms 1 ms 7 ms 192.168.201.74

6 66 ms 73 ms 88 ms border7.s5-8.cedarsinai-1.ocy.pnap.net [216.52.9

8.109]

7 97 ms 116 ms 106 ms core1.po2-bbnet2.ocy002.pnap.net [216.52.96.95]

 

8 15 ms 13 ms 13 ms 64.215.28.149

9 22 ms 14 ms 18 ms te8-1-10G.ar2.LAX2.gblx.net [67.17.107.41]

10 65 ms 61 ms 56 ms ge10-2.IR1.LA3-CA.us.xo.net [205.158.79.81]

11 56 ms 88 ms 60 ms p4-0-0.rar2.la-ca.us.xo.net [65.106.5.49]

12 54 ms 50 ms 39 ms p6-0-0.rar1.dallas-tx.us.xo.net [65.106.0.13]

13 67 ms 69 ms 63 ms p1-0-0.rar2.chicago-il.us.xo.net [65.106.0.33]

14 103 ms 104 ms 103 ms 65.106.6.214.ptr.us.xo.net [65.106.6.214]

15 93 ms 91 ms 115 ms p15-0.CHR1.Southfield-MI.us.xo.net [207.88.84.11

0]

16 104 ms 114 ms 130 ms 66.237.110.54.ptr.us.xo.net [66.237.110.54]

17 85 ms * 75 ms 319facility.core1.troy2.waveform.net [216.29.182

.94]

18 * * 88 ms server1.totalchoicehosting.com [204.11.34.71]

 

Trace complete.

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I am working on a full disclosure on this event.

 

For now, I will just say that this issue is fixed.

 

You should now start seeing 99.9%+ uptime.

 

I will post a link to my announcement here shortly.

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Can a mod move this to its proper forum please. This effected the TCHNOC servers only.

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I am working on a full disclosure on this event.

 

For now, I will just say that this issue is fixed.

 

You should now start seeing 99.9%+ uptime.

 

I will post a link to my announcement here shortly.

Glad to hear this.

 

I was also experiencing a lot of downtime as my site is on dantooine.

 

It's good to know that the problem is fixed and the 99.9%+ uptime is back.

 

I'm looking out for the "full disclosure" as I really wanted to know what caused this problem.

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