Please Help With Email

[cherryo]

I'm able to send but not receive from my main account. Oddly, my reseller accounts are just fine. No settings have changed.

 

my site is www.celebrateourlives.com

 

I'm not able to receive mail from horde or neomail either. I read some on others having problems but I'm not certain if I'm experiencing the same issues.

 

I would greatly appreciate any help. My customers can only reach me via email.

 

Thanks.

[KevinW]

Assume you've updated your MX record to point to your new TCH server?

 

If so, I would next check with your ISP to see if THEIR DNS name server has been updated and your name propogated.

 

I have encountered this issue twice in as many months with other sites.

 

-kw

[cherryo]

I'm afraid I've been out of the loop. I had heard about a new server but not what to do about it. How do I change the MX record?

[TCH-Sales]

Your helpdesk ticket has been answered.

[Head Guru]

The problem with your email account is you have cox internet. They have recently blocked port25 so you can no longer send thru a 3rd party smtp.

 

I have answered your help desk ticket.

 

In the future please either submit a ticket or post here, but by doing both your create twice as much work for my staff. I do understand how important your account is , but I have just spent 10 minutes here in addition to the time i spent answering your ticket in the help desk. Thanks for your understanding!

 

If you contact cox.net I am sure they will guide you thru the steps needed to get your email going out.

 

Bill

[cherryo]

Sorry about that. I'll remember that in the future.

 

My problem, however is with incoming mail, not outgoing. I am fully able to send but the server is timing out when receiving. Also, I can send and receive from my resold accounts, just not my main account.

[cherryo]

After playing around with the mail accounts for a while I discovered that I am able to send and receive from all email addresses (info@celebrateourlives.com; webmaster@celebrateourlives.com, etc) except for myname@celebrateourlives.com. And that address works to send mail but not to receive it. I just get the server timed out error - 0X800ccc19. I am also able to create new accounts that work just fine - same settings for all. I even created a pluralized version of my name's address and that worked, too.

 

Is it possible there might be a corruption somewhere for that one address and if so how can it be fixed? I tried deleting the account and recreating it and that didn't do anything. Right now I have the mail redirecting to another address and that's working, but it would be nice to have my main address working. Thanks so much!