KevinR Posted October 28, 2006 Posted October 28, 2006 I, too, had been a mostly satisfied customer of a couple of years (with multiple websites) until waking up this morning to find that a week's worth of content has been lost by Total Choice. I'm also locked out of connecting via ftp. A brief reply to my help ticket said essentially, sorry them's the breaks. I've asked for clarification and a public statement from TCH that I can relay to my site's visitors. I followed that up with a private message to Bill Kish. No response yet. By the end of the day I'm going to have thousands of readers wondering what happened to last week's news. I understand TCH might be in the middle of a major tech crisis -- I've been reporting glitches since Oct. 24, without success -- and I recognize that you guys in the past have tried to be responsive. But more and better communication would help this customer be more patient. In the meantime I wonder whether all my TCH-hosted websites are at risk. Kevin Roderick LA Observed
Head Guru Posted October 29, 2006 Posted October 29, 2006 Things are just peachy at TCH. The server your account is hosted on had a hardware failure when we uploaded a new driver for the RAID card. We could not control this and we were unable to gain access back to the data. We did however restore our most recent backup of your site and your site was returned to service in a short while. Whilst it is not directly our responsibility to maintain backups for your data, we do run backups on a weekly basis. In this case the backup was from October 21, 2007. If you review the terms of service that you agreed to when signing up for our budget hosting services, you would have clearly noted that the end user is responsible for his/her own backups. We only maintain backups on our end for our own self preservation. I am sorry your not happy with our service, however as a budget host we do provide a very reliable, quick and long term hosting solution. I have also replied to your several emails.
KevinR Posted October 29, 2006 Author Posted October 29, 2006 Well, thanks I guess. It's instructive to see how non-seriously Total Choice takes three significant data losses on my site alone in two weeks, all of them apparently originating at TCH. Budget host indeed.
makaveli Posted October 29, 2006 Posted October 29, 2006 (edited) in all respects computers do go wrong. lets say you buy a PC from a company "computer co" (for purposes of demo) your typing away without a care in the world and bang, off. the PC has gone off... who do you blame, MS since word didn't autosave in time? "computer co" cause its the fault of them for it? as with any computer the end user is responsible for a sensible backup procedure in my 8 years of using computers in education and in work scenarios "a responsible saving/backup method is essential" in the 2 or 3 blips i have had with TCH even if they are my fault they support has always been tip top. today my server is going a bit mad, automated emails saying "sorry about this" which i think is fantastic TCH is budget but i feel it takes the extra mile where others dont no web host is 100% uptime, if they are they are probably telling something that is not the truth. I'm not jumping in just to defend the TCH team, but more to say backups are always, online or off line up to the user, again auto save in word is not fail safe! Edited October 29, 2006 by makaveli
Head Guru Posted October 29, 2006 Posted October 29, 2006 Kevin, ALL your data has been restored to your site, you lost nothing. Sorry it took us a little longer than expected. Bill
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