I, too, had been a mostly satisfied customer of a couple of years (with multiple websites) until waking up this morning to find that a week's worth of content has been lost by Total Choice. I'm also locked out of connecting via ftp. A brief reply to my help ticket said essentially, sorry them's the breaks.
I've asked for clarification and a public statement from TCH that I can relay to my site's visitors. I followed that up with a private message to Bill Kish. No response yet. By the end of the day I'm going to have thousands of readers wondering what happened to last week's news. I understand TCH might be in the middle of a major tech crisis -- I've been reporting glitches since Oct. 24, without success -- and I recognize that you guys in the past have tried to be responsive. But more and better communication would help this customer be more patient.
In the meantime I wonder whether all my TCH-hosted websites are at risk.
Kevin Roderick
LA Observed
