Fatal Error...cannot Upload Or Save Changes

[etheline cimatu]

I have not had this problem before yesterday. Uploading new files and overwriting existing ones using my cyberduck ftp client was smooth until yesterday. So then I thought maybe it's a permission issue so I logged into cpanel and into file manager.

 

I tried changing the file permission and the folder it was in to '777', I can't even do that.

 

So then I decided make the changes within cpanel, and tried to save the file and all I get is this

 

'[a fatal error or timeout occurred while processing this directive]'

 

Please help. I am helping a school setup their website and needs to be up before school starts at the end of August.

 

Thanks

Etheline

[TCH-Tim]

If you open a ticket with the help desk and tell us what folder/files you are having issues with we can check it out for you. https://tchhelp.com

 

And welcome to the forums.

[TCH-Dick]

I was unable to locate a ticket for you but this is usually caused by file ownership issues or you have exceeded you disk quota. Either way you will need to open a ticket if you have not done so.

[TCH-Andy]

Welcome to the forums Etheline

 

As Dick says, open a ticket at the help desk (link at the top of this page) and they will sort things out for you.

[TCH-Thomas]

Welcome to the forum, Etheline.

[etheline cimatu]

Hi guys,

you guys are quick. But it's okay, after long hours of searching I figured out my solution. I found it here.

 

Basically, if joomla installed the component, any file within it will have joomla as the owner. So I used JoomlaXplorer to tweak the files and it worked.

 

Thanx for the quick response, though.

 

etheline

[TCH-Andy]

Hi Etheline,

 

I'm glad you have it sorted. As was stated in the initial responses by Dick this is due to "ownership" of the files.

 

As clarification, for anyone else reading this thread, the "owner" depends slightly on the server setup. On our servers, since the files were installed by a script then the owner is "nobody", rather than your username (or joomla). If you then try logging in with your cpanel username to modify files you may not have permissions.

[TCH-JimE]

Hello Etheline,

 

Welcome to the forums. I am glad you found your solution. there are a few things about joomla but people only need to ask and the solution is always there

 

Look foward to seeing you around the forums. Any more Joomla problems then give us a shout!

 

JimE

[TCH-Bruce]

Welcome to the forums Etheline

 

They said it all.

[TCH-Don]

Welcome to the forums Etheline

Glad you found a solution.