ronaldp423 Posted May 11, 2006 Posted May 11, 2006 Starting last night it takes over two minutes to access my site ronpemberton.com If it can be accessed at all. It normally takes only 2-4 seconds. I haven't made any changes before this started, so i logged into cpanel and it shows that the status of mysql is failed. I wrote a support ticket to help desk who responded promptly as usual; but Duncan responded that he found no problem with accessing my site and he closed the ticket. I and two other people are experiencing the same results and cpanel still shows the big red dot of failure on mysql for server 386. Could others here in the forum please try to access my site and report back the results please. Thanks in advance, Ron Quote
TCH-Tim Posted May 11, 2006 Posted May 11, 2006 edit: Scratch that. Please bring your server support issues to the Help Desk. If you open a ticket and it is not resolved to your liking, you are welcome to open it back up to tell us the problem persists. Quote
ronaldp423 Posted May 11, 2006 Author Posted May 11, 2006 edit: Scratch that. Please bring your server support issues to the Help Desk. If you open a ticket and it is not resolved to your liking, you are welcome to open it back up to tell us the problem persists. Thats weird, I'm not the only one unable to get it to page up. It started last night and without my changing anything. and then there is the fact that cpanel is still showing mysql as failed. Then on top of it all; why was this moved to a private thread out of public view????? Quote
TCH-Tim Posted May 11, 2006 Posted May 11, 2006 why was this moved to a private thread out of public view????? Because of the original title of the thread, which was not terribly accurate in describing your problem. I have no problem with this sitting in public view. As far as your problem goes, I do see that your site is a little sluggish, although the pages do load. I'm going to ask again that you repopen your ticket if the problem persists. Quote
TCH-JimE Posted May 11, 2006 Posted May 11, 2006 Hello Ronaldo, [Edited, Tim beat me to it!) As mentioned above, please do repoen that support ticket. JimE Quote
ronaldp423 Posted May 11, 2006 Author Posted May 11, 2006 Hello Ronaldo, [Edited, Tim beat me to it!) As mentioned above, please do repoen that support ticket. JimE Sorry guys, I wasn't trying to be a pain in the butt; I suspected that maybe I had done something wrong to cause this and was seeking direction on what i could do to fix it. i posted it initially just to see if others were able to see it - before I bugged help desk who i'm sure have plenty to do already. I never ever have a problem with TCH or any of you guys. I think you blow the competition out of the water- truly, I mean that sincerly! a year ago i screwed up and left permissions wide opened on some files and got my site vandalized becuase of it - I was afraid I had done it again. It took so long to get everything rebuilt again that I was frantic to get help today. stay cool, thanks for your help and patience, Ron Quote
TCH-Tim Posted May 11, 2006 Posted May 11, 2006 No hard feelings Ron. My insistence on opening a ticket is that this is an unofficial support forum. When problems are aired here, they sometimes don't get seen by paid staff right away. As I'm sure you've heard time and again, mods don't have access to server information. We also like to have tickets so we can track ongoing problems. Keeps things organized. Quote
TCH-JimE Posted May 11, 2006 Posted May 11, 2006 Hello Ron, Tim says it all. There are no hard feelings what so ever. Looking at your website it shows no sign of being hacked. If you are worried about this, I suggest that every so often you back up your files and mysql database (easiest way is to copy the entire database to a new database, or if you have a good connection, download a copy! I hope it all gets sorted, we are always on hand to ask questions! JimE Quote
ronaldp423 Posted May 11, 2006 Author Posted May 11, 2006 Hello Ron, Tim says it all. There are no hard feelings what so ever. Looking at your website it shows no sign of being hacked. If you are worried about this, I suggest that every so often you back up your files and mysql database (easiest way is to copy the entire database to a new database, or if you have a good connection, download a copy! I hope it all gets sorted, we are always on hand to ask questions! JimE hey guys, i resubmitted a support ticket as you instructed. Later i recieved a response stating that a mysql instance had been found opened and that by closing they had fixed the issue; but the problem still persist. I took a screen capture of the cpanel showing that it diplays a failed status and opened yet another ticket. anyway, I'm reposting here because each time i get a reply they close the ticket and I have to start a whole new one. Is there a way to simply reopen the same ticket if the problem persist? what is proper procedure for me to do on my end? Thanks, ron Quote
abinidi Posted May 11, 2006 Posted May 11, 2006 Yeah. What Don said. A ticket gets closed so it drops of the techs to-do list. Open tickets are ones still waiting to be addressed. If your problem isn't fixed, simply reply to the ticket, and it will be re-opened. You can even escalate a ticket to a support manager if you don't think your concern is being handled properly. (I've never had to do so, but I know the ability exists.) Quote
Samrc Posted May 11, 2006 Posted May 11, 2006 Yup was going to say it is better to keep replying on the same ticket so the trail of what has been done, who has responded and time frame is identified. Sometimes there can be more than one issue that must be resolved and having it all on same ticket is helpful. Quote
TCH-JimE Posted May 11, 2006 Posted May 11, 2006 Well done for getting the screen shot though, thats always a great help! JimE Quote
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