SheridanBZI Posted June 17, 2003 Posted June 17, 2003 Hello all, I'm new to TCH as of today and I am wondering about something in the setup of my domains. My primary domain that I signed up with, do I have to do any setup of that using Cpanel or is it done by default? I'm wanting to launch at the earliest possible time and am not very familiar with Cpanel yet having been used to Ensim for sometime now. Thanks so much for reply, Sheridan Quote
TCH-Andy Posted June 18, 2003 Posted June 18, 2003 Sheridan. Welcome to the family The basics are all done for you You will probably want to modify things at some stage (email adresses for example), but all the basics are there. Upload your pages to the public-html directory, with the page you want folk to start on as index.htm and you should be fine. Andy Quote
SheridanBZI Posted June 20, 2003 Author Posted June 20, 2003 ...Thanks Andy, Basically I'm pretty impressed by TCH and what they are accomplishing and appreciate the great pricing though the support system especially for TCH Newbees is VERY frustrating. Some of my questions were never answered at all or were answered in a very irritable way with no attention to the original question and taking 10 hrs. to answer, having said that Mitch has been great, patient and knowedgable. Also my request for 2 Name Servers was done immediately, that was awesome! I suspect that some of you guys are putting in serious hours and are probably tired and a little frustrated with new clients like myself, Mr. Kish for instance. Sorry to be so annoying, the TCH system was a huge jump for me from my previous Linux server interface and I felt pretty in the dark and a little afraid I was going to cause serious problems for my domains and possibly TCH. One of the things I did was to add the 2 new Name Servers to my current 2 Name Servers for each domain in the hopes that by the time DNS was fully updated around the world I could just pull the old Name Server names from each Domain and I'd be hot on TCH. I hope my thinking isn't off on this, if it is please let me know, thanks so much, Sheridan Quote
TCH-Andy Posted June 20, 2003 Posted June 20, 2003 Hi Sheridan, Basically I'm pretty impressed by TCH I'm glad you like it here, I've certainly been impressed all the time I've been with them support system especially for TCH Newbees is VERY frustrating. I'm sorry to hear you found that. How can it be improved? I find that this forum is always my first port of call for support. The family usually answer quickly and with very helpful answers. I use the Help desk only after I have asked here. In reality I think I've only entered about 3 tickets because the issue has always been resolved quickly from here. Some of my questions were never answered at all or were answered in a very irritable way with no attention to the original question and taking 10 hrs. to answer I assume these were help desk tickets. The questions you posted here were all answered I think - please tell me if not. Mitch has been great, patient and knowedgable Thumbs Up Well done Mitch Thumbs Up I suspect that some of you guys are putting in serious hours and are probably tired and a little frustrated with new clients like myself, Mr. Kish for instance Bill is totally dedicated to TCH, the rumour is he never sleeps and I'm sure he's heard most of the questions from new clients many times, so I can understand a certain amount of frustration coming across occasionally. On the other hand, I know that he is the most helpful and supportive person when there is a really tricky problem - even if it is in the moddle of the night. Sorry to be so annoying, the TCH system was a huge jump for me from my previous Linux server interface and I felt pretty in the dark Not a problem, please post as many questions, as you like here. The family will help out with them all. We all know that we were new here once. Have a look at my early questions for example. I asked some fairly basic questions that folk helped me with. It is a big jump, and that control panel seems to look like the control panel for a jumbo jet at first, it has everything. Ask questions though, and learn bit by bit, you won't do to much damage One of the things I did was to add the 2 new Name Servers to my current 2 Name Servers for each domain in the hopes that by the time DNS was fully updated around the world I could just pull the old Name Server names from each Domain and I'd be hot on TCH. If my understanding is correct here, you need to put a copy of the new site here (I assume you have already done that) then change the Name Servers to TCH. Whilst the new data propogates round the world, some people will look at your old site, and some people will look at your new site. It takes about 72 hours for this to happen (but can take longer in some cases). I think if you have the name servers pointing to both locations it will only cause problems. I hope that helps Andy Quote
TCH-JimE Posted June 20, 2003 Posted June 20, 2003 though the support system especially for TCH Newbees is VERY frustrating Could you please explain what part you find frustrating and how you think you would improve it? We appreciate any kind of comments, whether they are good or bad! Jim Quote
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