adoute Posted June 12, 2003 Posted June 12, 2003 Sorry for starting this topic - I sent a help ticket instead. I couldn't find a way to deltet this topic once I started it. Again, my apologies - Allan Doute Quote
TCH-JimE Posted June 12, 2003 Posted June 12, 2003 Hi, No worries, help ticket is now in and being looked at. Jim Quote
adoute Posted June 12, 2003 Author Posted June 12, 2003 I just wanted to commend the staff at TCH. Within 8 hours, they had found & fixed my e-mail issue (somehow some file permissions got messed up, and I couldn't receive any e-mail - honestly, I'm pretty sure I didn't do it!). Incredible service. TCH really does rock. I started this topic before deciding a help ticket was a more appropriate arena for the problem, and fully understand the importance of only reporting a problem via one method. So again, my apologies for this fairly useless topic, and also again, I'd like to commend TCH's staff. Rock Sign Allan Doute Quote
KevinW Posted June 12, 2003 Posted June 12, 2003 Thanks for the kind words! One small step towards making this a better world to live in! :-) kw Quote
TCH-Rick Posted June 12, 2003 Posted June 12, 2003 Glad all is working again. We offer a lot of options for support and each method has its strengths. This forum, for example is a great place for support of scripts, common configuration questions, "Can I do this" questions, etc. When these kinds of questions come to the Help Desk we refer them to the Help Pages or here. It's not because we don't want to help but rather that it takes a bit longer to get all the info needed and is better handled in an open forum where others can learn as well. I refer to the Help Pages frequently and paste paragraphs from there often into Help Desk tickets. And the IM options are great to get a quick answer or just ask what you should do. On the other hand, there are problems that require access to your account. Many times the solution is fairly simple but we need information you shouldn't be sharing here. That's why we'll recommend opening a ticket. I've seen problems mentioned on here that go on for hours and then we are able to solve it quickly once a ticket is opened. Mitch's article is a great outline of the types of support we offer. If you aren't sure which one to use just pick one and we'll refer you to the best place to get your problem solved. That's not passing the buck but pointing to where you can best find the answer. By the way, this is not directed solely at your post, Alan. I just thought it demonstrated well how the system works. Thanks, again. Quote
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