Reality_Burst Posted January 15, 2006 Posted January 15, 2006 (edited) I probably shouldn't bring it up here, but since no one at the help desk is helping (not trying to sound rude), I thought I'd see what you recommend. I had a delay in payment for my hosting plan, that was paid yesterday (with confirmation), but my site is still down. I still get this messege: The site you are attempting to access is temporarily unavailable. If you are the site owner please contact your system administrator. Well...I've contacted Administration and Billing... It's been a complete day now, and several ticket inquiries, but no go. What do I do? Can you help? Edited January 15, 2006 by Reality_Burst Quote
zilla Posted January 15, 2006 Posted January 15, 2006 by "several inquiries" do you mean that you've started many tickets or you're replying to a ticket you started? The reason I ask: you only need to start one ticket; and if you're bumping your ticket, you're actually bumping it down to the bottom of the list. It's better to leave it alone until someone replies. Then, if their reply doesn't help, re-open the ticket rather than starting a new one. Hope that helps! Quote
Reality_Burst Posted January 15, 2006 Author Posted January 15, 2006 Several inquiries = two tickets open and yes I've been trying to get someone to respond and resolve this, but I don't get an answer. Technically, I guess you can say I've 'bumped,' since no one answers the first inquiry, after hours of wait...Guess I'll have to open more tickets then and see where this goes. Thanks zilla. Quote
wampthing Posted January 15, 2006 Posted January 15, 2006 One thing that I didn't understand until I got as frustrated as it seems you are, is that billing isn't a 24/7 department. last weekend I kept trying to get a hold of billing thinking that it was no different than normal tech support, and I didn't get a response until Monday morning. I know this doesn't help you, but I feel managing expectations is the best way to go. I would imagine that is why you haven't gotten a response to your billing department ticket today. Quote
Reality_Burst Posted January 15, 2006 Author Posted January 15, 2006 Well, that I do understand. This last invoice was settled yesterday (Friday) though, during normal business hours. Now having said that, shouldn't it have been resolved during those business hours? I mean, it was up and running in the morning, but shut down by midday, forward. Almost like a click of a switch... Quote
TCH-Andy Posted January 15, 2006 Posted January 15, 2006 It's relatively quiet now, as it's overnight in the US, so I thought I'd investigate. I'm assuming that this is the site in your profile. It is up and running fine (and was when I first looked) I did manage to find 2 tickets from you, but oddly both were closed. Hence nobody on the help desk would have noticed them. I'll follow up via those tickets - since your site is working Quote
TCH-Andy Posted January 15, 2006 Posted January 15, 2006 Looking further, I found the third ticket from you - where everything was cleared up, and hence the other two tickets closed. Anyway, it all looks as if it was cleared up many hours ago, and your site working As a note for future, and others, multiple tickets often leads to confusion and hence is generally best avoided. Quote
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