boxturt Posted January 12, 2006 Posted January 12, 2006 I'm baaaaaaack....... sorry, couldn't resist On behalf of my out-of-country daughter (honest!) I ask the following: She has a Dell Inspiron 1100 laptop running XP, sp2 and all updates. Connected to internet via DSL. She is only able to reach a (any) website by using its ip# and no http:// prefix. Once she gets to someplace like Google she can surf fairly normally. Her machine was running just fine before she left here, both directly connected as well as wireless. (She does know she needs to "toggle" between the two services so it isn't as if she's trying to use the dsl via the wireless settings. ) I'm really not sure where to begin, what to ask, etc. I hope the question made sense and I am more than open to suggestions. Thanks so much. Quote
TCH-Andy Posted January 12, 2006 Posted January 12, 2006 welcome baaaaaaaack The problems sounds as if it is with her local DNS. She is possibly not getting her DNS properly from the local server. I would look at the internet / connection network options and check that the DNS Servers, DHCP server etc are set up correctly. Quote
boxturt Posted January 12, 2006 Author Posted January 12, 2006 Thanks. At the risk of being a complete pesky numbskull could you please point me in the right direction for that? I really can't find that info on my machine. I can find my router admin panel no problem but I'm thinking that's not what you mean. Blea, I dislike this stuff and I care for it even less when trying to fix it for someone else long distance. Oops! You mean do NOT press the big red button !! Curses, foiled again. Quote
TCH-Andy Posted January 12, 2006 Posted January 12, 2006 She can check the settings by; Start menu > Settings > Network connections > Local area connection On the general tab, scroll down to find and highlight "Internet Protocol (TCP/IP)", click on PROPERTIES It's generally best to set these to be automatic (IP address and DNS servers). If they are not set to automatic - take a note of the current settings, and then set to automatic. If they are set to automatic, and theings are obviously not working - she should contact her ISP and find out the IP address of their DNS servers - they can then be added to that box. Good luck - and remember to cut the blue wire, not the red one Quote
Madmanmcp Posted January 12, 2006 Posted January 12, 2006 On behalf of my out-of-country daughter (honest!) I didn't see this the first time I read the note and it may be the reason for the problems. The laptop was setup here and probably already has the "Automatic" settings for the IP and DNS that Andy mentoined. What maybe needed is to have those settings changed and IP's for them manually entered. She may need to contact whoever is her DSL provider now or the school admin if she is at school . Quote
boxturt Posted January 12, 2006 Author Posted January 12, 2006 Thanks everyone. I will forward that info to her down in Oz and have her check her settings for this as well as compare them to another working machine. Now that we know where to look I expect (hope) that this will clear up. I don't think I ever changed hers (or mine for that matter) so we'll see. oh. the blue one. oops. Quote
boxturt Posted January 13, 2006 Author Posted January 13, 2006 (edited) A reply from daughter: Oh thank you thank you thank you! I just had the dns not set to automatic and I clicked it and now the world is at my fingure tips- how happy and wonderful! Thank you thank you !! love --k PS- lots of new pics on the blog now. Thanks guys. Happy kid that can now easily stay in contact with mom. Happy mom = happy me Edited January 13, 2006 by boxturt Quote
TCH-Mark Posted January 13, 2006 Posted January 13, 2006 Hello, Great, glad everything is sorted now. Quote
cajunman4life Posted January 13, 2006 Posted January 13, 2006 Glad to hear everything worked out for you! Quote
TCH-Andy Posted January 13, 2006 Posted January 13, 2006 That's great news I'm glad it's all sorted, thanks for letting us know. Quote
jayson Posted January 13, 2006 Posted January 13, 2006 Thanks everyone. I will forward that info to her down in Oz and have her check her settings for this as well as compare them to another working machine. Now that we know where to look I expect (hope) that this will clear up. I don't think I ever changed hers (or mine for that matter) so we'll see. oh. the blue one. oops. ( that image looks like a fire that happens in the SIMS) Quote
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