MaxHeadroom Posted January 10, 2006 Posted January 10, 2006 Didnt know where to ask this question in the forums and didnt want to issue a trouble ticket yet. Just recently I noticed that messages sent to [myTCHaccount]@server94.totalchoicehosting.com stopped going through and are bounced back: A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: [myTCHaccount]@server94.totalchoicehosting.com SMTP error from remote mailer after RCPT TO:<[myTCHaccount]@server94.totalchoicehosting.com>: host server94.totalchoicehosting.com [72.9.224.178]: 550-elasmtp-kukur.atl.sa.earthlink.net [209.86.89.65] is currently not 550-permitted to relay through this server. Perhaps you have not logged into 550-the pop/imap server in the last 30 minutes or do not have SMTP 550 Authentication turned on in your email client. I also notice that the host's FQDN now is server94.tchmachines.com. Sending to the same account @server94.tchmachines.com works and lands in my postmaster mailbox like it always did. Was there a change that now requires the *.tchmachines.com domain to be used for this purpose, or should the totalchoicehosting.com domain be used but is somehow broken? Thanks. Quote
Deverill Posted January 10, 2006 Posted January 10, 2006 You really should be sending email to yourTCHaccount@yourTCHdomain.com to avoid any issues. Quote
MaxHeadroom Posted January 10, 2006 Author Posted January 10, 2006 You really should be sending email to yourTCHaccount@yourTCHdomain.com to avoid any issues. Thanks for the reply, Jim. The only reason I was using that machine servername was the way I had my external DNS setup. TCH's servers were the most preferred MX hosts, but in the event it fell through to my backup MX, I needed an external host to forward messages to. Unfortunately that caused a mail loop when the domains were left the same (ie: yourTCHaccount@yourTCHdomain.com). Using the myTCHaccount@server94.totalchoicehosting.com solved that problem until it 'broke' or was reconfigured. No worries, I've managed to implement a cleaner solution anyway for now. But, if I wanted to, can myTCHaccount@serverXX.tchmachines.com be used as another method of reaching my hosting account? Thanks! Quote
TCH-Mark Posted January 10, 2006 Posted January 10, 2006 Thanks for the reply, Jim. The only reason I was using that machine servername was the way I had my external DNS setup. TCH's servers were the most preferred MX hosts, but in the event it fell through to my backup MX, I needed an external host to forward messages to. Unfortunately that caused a mail loop when the domains were left the same (ie: yourTCHaccount@yourTCHdomain.com). Using the myTCHaccount@server94.totalchoicehosting.com solved that problem until it 'broke' or was reconfigured. No worries, I've managed to implement a cleaner solution anyway for now. But, if I wanted to, can myTCHaccount@serverXX.tchmachines.com be used as another method of reaching my hosting account? Thanks! Hello, The only way to use the server name for e-mail is if you use the default catchall account, this means using username@servername (username is the same username as your cPanel username) when it won't work is when you are trying to reach an additional e-mail account such as say mark@mydomain would work with mark@servername as the sever wouldn't know where to place the e-mail as there maybe more than one mark e-mail account on the server. Forgot to add welcome to the forum, MaxHeadroom Quote
jayson Posted January 11, 2006 Posted January 11, 2006 Love the handle, I really miss Max Headroom Quote
MaxHeadroom Posted January 11, 2006 Author Posted January 11, 2006 Hello, The only way to use the server name for e-mail is if you use the default catchall account, this means using username@servername (username is the same username as your cPanel username) when it won't work is when you are trying to reach an additional e-mail account such as say mark@mydomain would work with mark@servername as the sever wouldn't know where to place the e-mail as there maybe more than one mark e-mail account on the server. Forgot to add welcome to the forum, MaxHeadroom That's what I thought and have observed. When did the username@server94.totalchoicehosting.com change and require this function to be used as username@server94.tchmachines.com [notice the domain name]. That's what caused the bouncing which I was able to easily test and remedy. Thanks for all the welcomes! Good to be here. Quote
MaxHeadroom Posted January 11, 2006 Author Posted January 11, 2006 Love the handle, I really miss Max Headroom A little too much reminiscing of the 80's, I suppose. Was a great time to be alive! Quote
TCH-Mark Posted January 11, 2006 Posted January 11, 2006 Hello, Although I am not really sure when this functionality changed it looks like the hostname for the server was changed from server94.totalchoicehosting.com to server94.tchmachines.com which would mean if sending an e-mail to that server it would have to be sent to @server94.tchmachines.com in order for it to be fully processed. Quote
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