webgyrl Posted January 9, 2006 Posted January 9, 2006 I have a site on Server 27 and we can't send email through Outlook 2003 at the moment. Has this got anything to do with the migrations that are going on or is it something else? The error when testing the email is: Send Test Email Message: The specified server was found, but there was no response from the server. Please verify that the port and SSL information is correct. To access these settings close this dialogue, then click More Settings on the Advanced tab. Log Onto Incoming Mail Server (POP 3): The specified server was found, but there was no response from the server. Please verify that the port and SSL information is correct. To access these settings close this dialogue, then click More Settings on the Advanced tab. Email Info as configured in Outlook 2003 is: Username: emailaddress@domainname.com Password: email account password Incoming Mail Server (POP 3) mail.domainname.com (PORT: 110) Outgoing Mail Server (SMTP) mail.domainname.com (PORT: 25) This server requires an encrypted connection (SSL): NOT CHECKED for either port Outgoing Server: My outgoing server (SMTP) requires authentication: NOT CHECKED Quote
TCH-Don Posted January 9, 2006 Posted January 9, 2006 Its common for ISP's to suddenly stop supporting port 25 with no warning. Outgoing Mail Server (SMTP) mail.domainname.com (PORT: 25) change to 26 and try it. Quote
webgyrl Posted January 9, 2006 Author Posted January 9, 2006 Its common for ISP's to suddenly stop supporting port 25 with no warning. Outgoing Mail Server (SMTP) mail.domainname.com (PORT: 25) change to 26 and try it. Hi Don! Woof Woof, Meow, Meow! I changed to Port 26 but get the same error. Are all TCH sites being moved to new servers, or just the ones on Server 80? Maybe this has something to do with it? Quote
TCH-Andy Posted January 9, 2006 Posted January 9, 2006 I don't think the move of server is likely to cause the problem, unless you were using the IP address, which you are not. I note you have; My outgoing server (SMTP) requires authentication: NOT CHECKED This should be checked. If you do a POP just before, then it remembers your authentication (hence you don't always need it) but it should be checked. If you are still having problems, open a ticket (including the email account details) and we'll check it all from our side. Quote
webgyrl Posted January 15, 2006 Author Posted January 15, 2006 I don't think the move of server is likely to cause the problem, unless you were using the IP address, which you are not. I note you have; My outgoing server (SMTP) requires authentication: NOT CHECKED This should be checked. If you do a POP just before, then it remembers your authentication (hence you don't always need it) but it should be checked. If you are still having problems, open a ticket (including the email account details) and we'll check it all from our side. Hi Andy, I did as you suggested and am still not able to send mail. I will open a ticket. Thanks Quote
TCH-Mark Posted January 15, 2006 Posted January 15, 2006 Hello, One quick thing to try is: In Windows XP: (Click) Start > (click) run > (type) cmd (press enter) > (type) telnet ****** 25 (press enter) Let us know what you see on screen (replace ****** with your actual domain name) Quote
TCH-Mark Posted January 15, 2006 Posted January 15, 2006 Hello, One other quick thing, did you change the default e-mail account to :fail: if so can you change it to :blackhole: and see if that helps too. Quote
TCH-Bruce Posted January 15, 2006 Posted January 15, 2006 Looking at your image you have Outgoing server requires authentication checked but neither radio button under it is selected. I'd select the first one and try it. If that doesn't work, select the second one and enter your email address and password for the account. Quote
webgyrl Posted January 16, 2006 Author Posted January 16, 2006 Hello, One quick thing to try is: In Windows XP: (Click) Start > (click) run > (type) cmd (press enter) > (type) telnet ****** 25 (press enter) Let us know what you see on screen (replace ****** with your actual domain name) Hi Mark, Andy had asked me to run this as well and here is what I found: Nothing! It's so strange. I ran this test from the computer in question and it does nothing. I mean, it just sits there forever and nothing comes back. Norton Internet Security 2005 is on the system and I allowed access etc.. I ran the same test on my own system and I get the following: 220-server27.tchmachines.com ESMTP Exim 4.25 #1 Mon, Jan 16 2006 16:20:28 -0500 220- we do not authorize the use of this system to transport unsolicited 220- and/or bulk email. So there must be something wrong with the other computer system? The system is running XP Home with SP2 Installed. What could be blocking things? Has it got something to do with Norton Internet Security 2005? Not sure what to do from here since it is obviously not an issue on TCH's end. Any ideas where I would go to find out what could be causing this? Quote
TCH-Rob Posted January 16, 2006 Posted January 16, 2006 Nat, Have you tried disabeling Norton to test if that might be the issue? Quote
webgyrl Posted January 16, 2006 Author Posted January 16, 2006 Hello, One other quick thing, did you change the default e-mail account to :fail: if so can you change it to :blackhole: and see if that helps too. I did have the address set to :fail:. I have just changed it to :blackhole: Quote
webgyrl Posted January 16, 2006 Author Posted January 16, 2006 Nat, Have you tried disabeling Norton to test if that might be the issue? Duh, that would be a good idea huh! Like, where is the IM FREAKING BLONDE icon when you need it! LOL Thanks Rob. Let me try that now. Quote
webgyrl Posted January 16, 2006 Author Posted January 16, 2006 (edited) OK Yup. Disabling NIS 2005 did the trick. Now how can I figure out what in NIS is making Outlook unable to connect to the server? I wouldn't even know where to start. There's 705 Emails! LOL OMG! And one Threat has already been found. I set NIS to disable for 5 mins only. We shall see what will happen, Edited January 16, 2006 by webgyrl Quote
webgyrl Posted January 16, 2006 Author Posted January 16, 2006 OK hang on. I think I am going to have to go into cPanel and weed out the Spam and suspicious mails first before I restart this. I canceled the send/recieve. Way too much mail! Quote
webgyrl Posted January 16, 2006 Author Posted January 16, 2006 OK so I deleted all the crap. So what would cause NIS to dissallow Outlook Access. I went into the Firewall settings and it shows that it is set to Medium. The Outlook Setting was set to Automatic and General for the Category. I have just set Outlook for "Permit All" and I will see if this does anything. Quote
TCH-Rob Posted January 16, 2006 Posted January 16, 2006 Well, I do not use NIS so I can't be of any help on that part but I am sure someone will be along soon with an answer. Quote
webgyrl Posted January 16, 2006 Author Posted January 16, 2006 Well, It's been decided that the user is going to use web mail now as he doesn't want the headache of dealing with Outlook, especially if mail has to be downloaded by disabling NIS. Very weird issue tho. Quote
TCH-Bruce Posted January 16, 2006 Posted January 16, 2006 Maybe suggest using Thunderbird for their email. Quote
stevevan Posted January 16, 2006 Posted January 16, 2006 I'd second the Thunderbird suggestion. I use NIS and Thunderbird and don't have a problem. Quote
TCH-Mark Posted January 16, 2006 Posted January 16, 2006 Hello, I have to say I am a fan of thunderbird also but to help a little with that NIS issue, when I used to use it if I had to do a CRTL + ALT + DEL on my system I noticed that when it booted back up I couldn't send mail so what I would do is remove the account from outlook, restart the system again and then re-add it and that normally re-configured the NIS again. I say give me thunderbird, zonealarm and AVG anytime Quote
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