scsteve Posted May 18, 2005 Posted May 18, 2005 From the begining I have had problems backing my site up through Download. Ive been trying all day and it does not fail the speed is bad, and the time outs are guaranteed. Any suggestions? Quote
TCH-Andy Posted May 18, 2005 Posted May 18, 2005 Hi, The most common reason is not using passive (PASV) FTP. Quote
scsteve Posted May 18, 2005 Author Posted May 18, 2005 Hi, The most common reason is not using passive (PASV) FTP. <{POST_SNAPBACK}> Always been in Passive mode. This is getting really frustrating, no matter what client I use, nothing is working. Quote
TCH-Dick Posted May 18, 2005 Posted May 18, 2005 Can you please post the results of a Traceroute? Start->Run->Type in "cmd" At the prompt, type tracert your-tch-hosted-site.com Quote
TCH-Andy Posted May 18, 2005 Posted May 18, 2005 (edited) Hi, Open a ticket at the help desk, and include as much information as posible (FTP log, tracert, your IP) and we'll have a look at it. Edit: Dick beat me to it Edited May 18, 2005 by TCH-Andy Quote
scsteve Posted May 18, 2005 Author Posted May 18, 2005 Can you please post the results of a Traceroute? Start->Run->Type in "cmd" At the prompt, type tracert your-tch-hosted-site.com <enter> <{POST_SNAPBACK}> Got this one through my router and it worked. traceroute to 72.9.248.90 (72.9.248.90), 30 hops max, 40 byte packets 1 10.122.0.1 (10.122.0.1) 6.561 ms 5.770 ms 5.810 ms 2 172.22.32.33 (172.22.32.33) 6.642 ms 7.760 ms 6.567 ms 3 so-2-0-2-0.gar2.Atlanta1.Level3.net (63.210.88.133) 18.119 ms 16.519 ms 10.774 ms 4 4.78.210.6 (4.78.210.6) 12.597 ms 207.544 ms 197.564 ms 5 209.51.149.109 (209.51.149.109) 12.117 ms 11.687 ms 21.537 ms 6 209.51.137.98 (209.51.137.98) 14.188 ms 12.558 ms 12.126 ms 7 server103.totalchoicehosting.com (72.9.248.90) 12.339 ms 12.922 ms 11.555 ms Trace complete Did this one through Windows CMD, andit does not work after the first hop. Microsoft Windows XP [Version 5.1.2600] © Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Steve>tracert www.hrhl.us Tracing route to hrhl.us [72.9.248.90] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.1.1 2 6 ms 31 ms 6 ms 10.122.0.1 3 * * * Request timed out. 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. C:\Documents and Settings\Steve> Quote
TCH-Andy Posted May 18, 2005 Posted May 18, 2005 Hi, It looks as if your router is causing some of the issues. Are you on a local network? The 172.22 where your system is fainling usually is a private LAN. Quote
scsteve Posted May 18, 2005 Author Posted May 18, 2005 Hi, It looks as if your router is causing some of the issues. Are you on a local network? The 172.22 where your system is fainling usually is a private LAN. <{POST_SNAPBACK}> I am on a home network using a wireless card. Private? I am not sure what that means. Quote
TCH-Dick Posted May 18, 2005 Posted May 18, 2005 I am on a home network using a wireless card.Private? I am not sure what that means. Your home router uses Network Address Translation to hide your interanl IPs. Private/Internal refers to a range of IPs reserved for Lans 10.0.0.0 to 10.255.255.255 172.16.0.0 to 172.31.255.255 192.168.0.0 to 192.168.255.255 Quote
scsteve Posted May 18, 2005 Author Posted May 18, 2005 I am on a home network using a wireless card.Private? I am not sure what that means. <{POST_SNAPBACK}> Your home router uses Network Address Translation to hide your interanl IPs. Private/Internal refers to a range of IPs reserved for Lans 10.0.0.0 to 10.255.255.255 172.16.0.0 to 172.31.255.255 192.168.0.0 to 192.168.255.255 <{POST_SNAPBACK}> So what does all this mean? I cannot download my site? Quote
TCH-Don Posted May 18, 2005 Posted May 18, 2005 Have you tried cpanel > backup > download a home backup ? look below Home Directory for a link Download a home directory Backup if that works also download in the same place your databases and filters and alias. Download a MySQL Database Backup Download Aliases or Filters Backup This will get you compressed backups that you can restore in the same place. You can also unpack the home backup to get at the files. Quote
nkycomputers Posted May 18, 2005 Posted May 18, 2005 Download a home directory Backup <{POST_SNAPBACK}> Remember though that when you do a home directory backup from Cpanel it saves a copy in your main folder of your site so you may want to delete it so it doesn't take up extra space. I noticed my site getting larger and larger becaues I do a backup every couple of days. All you have to do is delete them thru file manager. Also what ftp program are you using? I had alot of trouble until I found SmartFTP. It really works well and saves all my logon info so I don't have to type it everytime. Hope this helps as I know nothing about networks and routers. Quote
TCH-Don Posted May 18, 2005 Posted May 18, 2005 The full backup does go into your account, But the home backup is downloaded to your computer, and you can upload it unlike the full backup. Quote
abinidi Posted May 18, 2005 Posted May 18, 2005 The full backup does go into your account,But the home backup is downloaded to your computer. <{POST_SNAPBACK}> What is the difference between a full backup and a home backup? Quote
TCH-Don Posted May 18, 2005 Posted May 18, 2005 The full backup is everything the techs need to restore your account and is created in your root folder (/home/user/) You can download it with ftp, but its huge! the Download a home directory Backup is all your files and e-mail but not databases and e-mail alias and filters (which you can also download) It is a way for you to restore all your files if you make a radical change or you are using web based systems like blog or cms you can still back everything up. Give it a try and then browse inside the compressed file Quote
abinidi Posted May 18, 2005 Posted May 18, 2005 Cool. Thanks!! I've wondered if there wasn't a way to make backing up my sites easier. Now I know! Quote
wampthing Posted May 19, 2005 Posted May 19, 2005 Hi, The most common reason is not using passive (PASV) FTP. <{POST_SNAPBACK}> Just to clarify, is it always best to use Passive, or only if you are having problems? Quote
TCH-Don Posted May 19, 2005 Posted May 19, 2005 I think normally you use passive, it depends on your host. My welcome e-mail says use passive. Quote
wampthing Posted May 19, 2005 Posted May 19, 2005 You are a gentleman and a scholar. Perhaps I should take the time to read the instructions given to me in the first place. ... nah! Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.