Upload Problems

[sbpa]

I posted my first web site last week but I've been having trouble uploading files. I have 3 computers (WinXP) networked together running a cable broadband connection thru a Linksys (cabled) router. I've tried cpanel, Frontpage, FTPeditor, & easyFTP on all 3 computers. I've tried directly thru the cable modem. All of my uploads time-out or abort after a few seconds. (I can upload sucessfully to other sites, such as photo-sharing sites). I've disabled or uninstalled Norton Internet Security, called my cable company to check the connection (they say it's fine), & been in touch with support here almost every day. Support says that they've downloaded to my site fine, so I must be doing something wrong. I'm running out of ideas so I'd appreciate any help.

[Head Guru]

I would like to see a traceroute to the server from you.

 

This would tell us if your connection is the cause or at a min. would shed some light on what your connection is doing.

 

When you say time out? Do you mean it slows down and then stops?

 

I pulled your account up. Your on server5. This is a new server and I dont see any other issues of this type being logged.

 

How are you uploading to the server via domain name or Ip address?

 

First thing is lets see that Trace Route

[sbpa]

Using SmartFTP: uploading to spotswoodbands.org; passive mode; tried to upload mp3 file (14,740 kb); after about a minute I get the error: "connection closed. Server timeout. A non-blocking socket operation could not be completed immediately"; 64kb out of a 14,740 file uploaded. I'm uploading from my laptop (I set the DMZ host to the laptop's IP address) -> router -> cable modem -> server

[Head Guru]

If you could post a traceroute that would help us.

 

Otherwise we have no idea what your connection is doing.

[Head Guru]

One thing you can do is to see if you get the same error when you connect with the command line ftp client.

 

Go to a DOS prompt (Start->Programs->DOS Prompt) Connect to the site using the following syntax: ftp hostname/IP_address

 

Once successfully connected, you will be prompted for your username and password. Enter your username and password and then type "dir" to make sure that you successfully get a directory listing from the remote site. Once you get a directory listing, (and once you cd to the directory you want on the ftp server)

 

To upload a file: put c:/local_path/filename (enter the exact path of the file that you want to upload here)

 

Or to download a file from the ftp server: get filename (a file that you could see in the directory listing.

 

If you get the same error then the problem is not in SmartFTP. There may be a local firewall blocking the connection or a problem with your ISP's network.

 

If you do not get the error in the command line ftp client then disable "Passive Mode" in the Connection settings in SmartFTP.

[Head Guru]

Try this in SmartFTP

 

http://smartftp.com/phpBB2/viewtopic.php?t=3784

[Head Guru]

Since you have three computers on your network can you try to upload from a different computer rather than your laptop?

[sbpa]

Please give me an example of what you mean by a traceroute.

Thanks for your help.

Have a great holiday.

[sbpa]

traceroute to spotswoodbands.org (66.246.35.30), 30 hops max, 40 byte packets

1 fe0-0r0.ffm1.de.carpe.net (212.96.130.129) 1.097 ms 0.902 ms 0.848 ms

2 w1-0r0.ffm0.de.carpe.net (212.96.129.5) 2.934 ms 2.963 ms 2.918 ms

3 ge-2-0-0-4.fra30.ip.tiscali.net (213.200.64.37) 3.004 ms 3.156 ms 3.003 ms

4 so-7-1-0.nyc30.ip.tiscali.net (213.200.81.201) 85.596 ms 85.661 ms 85.436 ms

5 so-5-2-0.nyc10.ip.tiscali.net (213.200.82.129) 85.713 ms 85.806 ms 85.919 ms

6 nyiix.peer.nac.net (198.32.160.20) 85.808 ms 85.941 ms 85.863 ms

7 ge-0-0-0-0095.gbr1.nyc.nac.net (64.21.102.5) 86.304 ms 86.06 ms 85.953 ms

8 1187.at-0-1-0.gbr1.oct.nac.net (209.123.11.150) 87.631 ms 87.65 ms 87.445 ms

9 gi-1-1-95.msfc1.oct.nac.net (64.21.102.2) 87.479 ms 87.414 ms 87.493 ms

10 66.246.35.30 (66.246.35.30) 87.883 ms 87.902 ms 87.35 ms

[Head Guru]

Gotta love that NAC bandwidth, awesome looking traceroute.

 

Well the problem does not appear to lie in the connection route.

 

So, can you try to upload from a different PC on your network. Is this possible.

 

I was thinking, dont worry about loosing out a month of service, we will credit you for the this time. Ok?

 

Try from a different PC and let me know.

 

I am off to eat more turkey.

 

Happy Thanksgiving everybody!

[sbpa]

I tested my computer @ dslreports.com & everything looks good. But...

I just tried uploading a file w/ SmartFTP & here's what happened:

 

Resolving host name spotswoodbands.org...

Connecting to (spotswoodbands.org).

Connected to (spotswoodbands.org) -> IP: 66.246.35.30 PORT: 21.

Socket connected waiting for login sequence.

220-This computer system is for authorized users only. Individuals using this

system without authority or in excess of their authority are subject to

having all their activities on this system monitored and recorded or

examined by any authorized person, including law enforcement, as system

personnel deem appropriate. In the course of monitoring individuals

improperly using the system or in the course of system maintenance, the

activities of authorized users may also be monitored and recorded. Any

material so recorded may be disclosed as appropriate. Anyone using this

system consents to these terms.

 

 

220 ProFTPD 1.2.4 Server (ProFTPD) [server5.*****]

USER sbpai

331 Password required for sbpai.

PASS (hidden)

230 User sbpai logged in.

SYST

215 UNIX Type: L8

FEAT

500 FEAT not understood.

REST 100

350 Restarting at 100. Send STORE or RETRIEVE to initiate transfer.

REST 0

350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer.

PWD

257 "/" is current directory.

TYPE A

200 Type set to A.

PASV

227 Entering Passive Mode (66,246,35,30,136,234).

Opening data connection IP: 66.246.35.30 PORT: 35050.

LIST -aL

150 Opening ASCII mode data connection for file list

761 bytes received successfully. (761 B/s) (00:00:01).

226 Transfer complete.

CWD /public_html

250 CWD command successful.

PWD

257 "/public_html" is current directory.

PASV

227 Entering Passive Mode (66,246,35,30,136,242).

Opening data connection IP: 66.246.35.30 PORT: 35058.

LIST -aL

150 Opening ASCII mode data connection for file list

3529 bytes received successfully. (3.45 KB/s) (00:00:01).

226 Transfer complete.

TYPE I

200 Type set to I.

PASV

227 Entering Passive Mode (66,246,35,30,136,243).

Opening data connection IP: 66.246.35.30 PORT: 35059.

STOR Dsc03112.jpg

150 Opening BINARY mode data connection for Dsc03112.jpg

An existing connection was forcibly closed by the remote host.

 

I was able to upload 25% of a jpg file before it stopped.

As soon as I get a chance I'll try uploading from a different computer at another location.

[sbpa]

I finally got this figured out.

#1 I had to disable a "network bridge" that had been pre-configured on my laptop.

#2 I have to bypass the router & connect directly thru the cable modem.

#3 Thanks for your help

[mountaindew]

Well we made it.

 

Im glad for two things.

 

Mostly im glad you got it figured out.

 

But im also glad it was on your end and not our server side.

 

 

Welcome to the ***** Family sbpa!!!

 

dew -