andreaplanet Posted January 23, 2005 Posted January 23, 2005 Hello, Yesterday someone played with my server and my two parked domains got misconfigured. One domain disappear from the DNS (ns1/ns2.totalchoicehosting.com) and the other no longer forward emails. Of course I would like that these problems NEVER OCCUR, but the suggestion is to send a mail whenever there are some changes to the server so I can check if everything is ok/up/running. I discovered this problems because some web user sent me a mail. I'm happy that the servers have 99% uptime, but this is totally useless if the domain get misconfigured for many many hours! Thank You, Andrea
andreaplanet Posted January 23, 2005 Author Posted January 23, 2005 Hello, Yesterday someone played with my server91 and my two parked domains got misconfigured. One domain disappear from the DNS (ns1/ns2.totalchoicehosting.com) and the other no longer forward emails. Of course I would like that these problems NEVER OCCUR, but the suggestion is to send a mail whenever there are some changes to the server so I can check if everything is ok/up/running. I discovered this problems because some web user sent me a mail (I did not setup a external monitoring service on the parked domains) I'm happy that the servers have 99% uptime, but this is totally useless if my domain get misconfigured. This is a down of many many hours! Thank You, Andrea
Head Guru Posted January 23, 2005 Posted January 23, 2005 I doubt anyone played with your server settings. In fact why would we pick your account and just say ok lets play with this account and remove some stuff. That makes no sense at all. These are production servers and we dont "play" with them. The only time we ever make changes to our server farm is for stablity and security. If these are ever done, we give ample notice in our user forums and via email. What I imagine that happened is that cPanel pushed out a update to your server and in the process some configurations were change or lost. BTW server 91 has had 99.997% uptime not 99% Bill
andreaplanet Posted January 23, 2005 Author Posted January 23, 2005 Hello Bill, I'm sure that nobody "play" with the servers for fun. You guys are working well to provide the best possible service. That's why I am here. But It's a fact that my parked domain nr.1 "disappeared" from the ns1/ns2.totalchoicehosting.com DNS Server, and with both parked domains nr.1 and nr.2 the default mail address in the control panel changed from my email to the default value. And now I'm unable to set the correct default address for parked domain nr.2. (See ticket RAS-72946) And you can immagine that nobody is happy to see disappear his domain, and to receive emails like this: Hi here, the download link on your site doesn’t seem to be working. Is there an alternate means of getting the mosaic application? I’d really like to make a mosaic for the fire department. Something on the server was changed. In this case as you said it was probably the CONTROL PANEL update, its in any case an update that caused my domain to be down for many hours (until i discovered the problem). My thread was a SUGGESTION, why not sent out an email when a configuration change occurs?
Head Guru Posted January 23, 2005 Posted January 23, 2005 But we did not change anything so therefore there was no need to send an e-mail to our clients. I understand your sub-domain or parked domain is not working, and for that I am sorry. However, please don't assume because something is not working that we made changes to the servers. That is simply not a correct assumption. In fact it is baseless. DNS issues can be tricky at best. Our bind servers do a very good job for us with DNS. However, on occasion blips or glitches can occur. When they do and we are not aware of them just drop a e-mail or chat us online and we can correct the issue. Bill
andreaplanet Posted January 23, 2005 Author Posted January 23, 2005 Ok Bill. P.S.: there is maybe something to do for the parked domain scripts. Maybe some bugfix. Check out also ticket QDZ-31206
Head Guru Posted January 23, 2005 Posted January 23, 2005 If you would like to continue this off board, please drop me a e-mail. I do not check the forums as often as I do help desk and e-mail. The forums are not meant as a means of support to end users from our tech staff. Thread closed.
TCH-Bruce Posted January 23, 2005 Posted January 23, 2005 Topics merged same post in two places. We read all posts there is no need to post in muliple forums.
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