Uptime?

[scenturion]

Dear TCH-

 

I have spent the last few days looking around for a suitable host for my website. I would like to congratulate you. You and one other company are the only two companies left in consideration!

 

I have searched extensively on your website. I read the FAQ, the Pre-sales questions, and searched the forum. Nowhere can I find what your uptime rating is. What percentage of the time will the average server be online?

 

Thanks for your time.

 

-Jonathan

[Head Guru]

As a company we have been running 99.9% over all the servers.

 

This does not mean that all the servers run 99.99%

 

There will be times that a server will be below that ratio.

 

Ask around these forums and I am sure you will see that our uptime is the best in the business.

 

Good luck in your search for a new hosting firm.

 

Bill

[youneverknow]

I am Just a customer here (2 accounts for over 1 year) and I think that it was advertised once as being 99.9% uptime.

I found this:

 

www.totalchoicehosting.com:80

Server Uptime Monitoring

Since: 2003-01-30

Outages: 6

Uptime: 99.949%

 

Year Outages Uptime

2004 2 99.973%

2003 4 99.927%

 

Year Month Outages Downtime Uptime

2004 November 0 0 hrs, 0 mins, 0 secs 100.000%

2004 October 0 0 hrs, 0 mins, 0 secs 100.000%

2004 September 1 0 hrs, 59 mins, 43 secs 99.862%

 

 

Hope that helps

youneverknow

[Head Guru]

youneverknow,

 

Good find, however that uptime is only monitoring one server.

 

We will be rolling out uptime stats that will show uptime for the entire server farm very soon.

 

Bill

[DWD]

As a 3 day old customer of TCH, let me say that I am very happy, but let me play skeptic due to the fact that I was so abused by my prior host.

 

Just how do you calculate "uptime" and "downtime"? It seems like an easy concept...to a lay person it is when everything is working right on server is uptime. All other time is downtime. Is there a more technical calculation?

 

My old host had a hard drive failure. The days, actually weeks, it took for me to complain about my site not working and to convince them they had a problem instead of their stupid customer, all counted as "uptime" because other people's sites on that drive were apparently working. They swapped hard drives, which apparently counted as downtime. But, as soon as the new drive got spinning they put a green light on their server status page and changed the status to uptime despite the fact that they didn't yet have all the software associated with the drive loaded and configured. Perhaps a simple all basic html nothing fancy site was working, but anything more complicated, cgi/database/php/etc was not working. It took another half day for my site to get working...and despite my and presumably other sites not working, the server was shown as working fine.

 

So, given that example, I ask again: what is "uptime" and what is "downtime"?

[Deverill]

In my opinion it doesn't matter who calls it up or down time. Check through the forums here under Current Server Issues. Some may have nothing in it and others will have a few entries. Look through them and see how fast issues are resolved and how well the customer is taken care of and make your own decisions from that. TCH has always stood on it's track record instead of a lot of hype that some others rely upon.