Guest vincent Posted March 26, 2003 Posted March 26, 2003 Last week I started to sign up my domain, reelidentities.org, but I had to abort part way through the sign up forms. I went to sign up yesterday and I'm getting an error "that domain is already being hosted on our servers. I never got a login name or a passwod. I e-mailed you yesterday around 2, but I haven't heard back from anyone. Shelp? Quote
TCH-JimE Posted March 26, 2003 Posted March 26, 2003 Hi, Going to that address reveals a website. The WHOIS also shows it has been brought back on the 7th of Feburary this year and it is not hosted on TCH from that record. This may be the reason why you can not buy it for. James Quote
Head Guru Posted March 26, 2003 Posted March 26, 2003 Hi, Sorry I can not locate the email you sent in. That is not a error, it means you have completed the registration process and we are awaiting payment. Check your email for a invoice from us. In that invoice is a click to pay link. You just need to make that payment, we will then be notified by our credit card processor that you have made payment and we will get it set up. Thanks Quote
TCH-JimE Posted March 26, 2003 Posted March 26, 2003 Bill, How can the name be brought if its all registered? Jim Quote
Head Guru Posted March 26, 2003 Posted March 26, 2003 Jimbo - I read the post as saying he is trying to host his current domain name. Quote
Guest vincent Posted March 26, 2003 Posted March 26, 2003 Hi, Going to that address reveals a website. The WHOIS also shows it has been brought back on the 7th of Feburary this year and it is not hosted on TCH from that record. This may be the reason why you can not buy it for. James No, I already own the domain, but I want to move it to TotalChoice. I tried to open an account with TC, specifying that I "already own the domain and will handle the transfer myself". It then tells me that TC already has an account for that domain name. I can only assume it is refering to my aborted sign-up last week - but I never got any log-in information or anything from TC. I guess TC will have to delete that account so that I can create it again. If that makes sense. Quote
Head Guru Posted March 26, 2003 Posted March 26, 2003 You will not recieve your welcome email until you have made payment via the link in the invoice email that was emailed to your email address. Quote
TCH-JimE Posted March 26, 2003 Posted March 26, 2003 Hi, Oh I see, my apologies, I thought you where trying to get a new domain name at the same time. Need more coffee! Jim Quote
Guest vincent Posted March 26, 2003 Posted March 26, 2003 You will not recieve your welcome email until you have made payment via the link in the invoice email that was emailed to your email address. That's what I'm saying... I never got an e-mail from TC. I've checked again just now. Nada. Nothing. Zip. Zilch. Can you send it again, or give me a link to make payment? I guess it's possible that I either deleted it, or yahoo bounced it because my box was full - but I sincerely don't recall my box being full lately. Quote
Guest vincent Posted March 26, 2003 Posted March 26, 2003 You will not recieve your welcome email until you have made payment via the link in the invoice email that was emailed to your email address. That's what I'm saying... I never got an e-mail from TC. I've checked again just now. Nada. Nothing. Zip. Zilch. Can you send it again, or give me a link to make payment? I guess it's possible that I either deleted it, or yahoo bounced it because my box was full - but I sincerely don't recall my box being full lately. regardless... I dont even have an account yet and I'm already impressed by the support here. Go you! Quote
Head Guru Posted March 26, 2003 Posted March 26, 2003 Drink java, you go jim, drink java, you go jim!!! Quote
Guest vincent Posted March 26, 2003 Posted March 26, 2003 Drink java, you go jim, drink java, you go jim!!! Can I get another invoice e-mail or the link to payment? Quote
Guest vincent Posted March 26, 2003 Posted March 26, 2003 Drink java, you go jim, drink java, you go jim!!! Can I get another invoice e-mail or the link to payment? Hmm. I think I had it sent to vincent@noleftturns.com - but I dont see an e-mail there either. Hmmm. Quote
nolageek Posted March 26, 2003 Posted March 26, 2003 This is Vincent, I registered on the board, so now it's under a different name. I just realised I posted this in the wrong forum.. should have went in the regular pre-sale questions, not the FAQ.. sorry! Anyway, this is the automated reply that I got yesterday about my inquiry. I still haven't heard from anyone regarding a solution to this... To: nolageek@yahoo.com From: "TotalChoice Sales Team" <sales@totalchoicehosting.com> Subject: Your message has been received! Date: Tue, 25 Mar 2003 17:21:01 -0500 Hello, Thank you for contacting the Sales Team here at TotalChoice Hosting. We will review your inquiry and respond to you as soon as possible. Thank you for your time. Sales Team TotalChoice Hosting Help? Vincent Quote
Head Guru Posted March 27, 2003 Posted March 27, 2003 I have just re-checked the emails and no sign of it. Chat a guru..... Lets figure this one out. Thanks Quote
nolageek Posted March 27, 2003 Posted March 27, 2003 I have just re-checked the emails and no sign of it. Chat a guru..... Lets figure this one out. Thanks How do I chat a guru? Oh wait, found the link to chat. Vincent Quote
nolageek Posted March 27, 2003 Posted March 27, 2003 Got it all taken care of in chat. Thanks so much Bill! Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.