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Posted

I had my password reset and I still can't get in...

 

The error message is:

 

The error returned was:

 

Sorry, you have entered an incorrect password. Please try again.

 

Any ideas?

  • 3 weeks later...
Posted

Just curious: what makes one part of the "tch family"? I am a relatively recent (July) subscriber with my site pelicanlife.org hosted by TCH and have been happy with the service, happy with the help I received to set it up.

 

I went today to register a second domain, hoping to get the name before someone else took it (although it is far from earth-shattering a name so probably it is not in hot demand!) Much to my surprise I couldn't log in and then heard from customer service that my e-mail address and site name doesn't indicate that I have an account with TCH. So, I'll be looking elsewhere to register the domain. I provided my password/invoice copy and they're looking into it, but very obviously I am not part of the "family" and am curious what makes one such.

 

Betsy

Posted

Having your site hosted here makes you a member of the family. Note: domain registrations and site hosting are seperate processes - you can easily have your site hosted here while your domain is registered elsewhere (as all of mine are, because well, they have been for years ;p).

 

Does that answer your question?

Posted
Having your site hosted here makes you a member of the family. Note: domain registrations and site hosting are seperate processes - you can easily have your site hosted here while your domain is registered elsewhere (as all of mine are, because well, they have been for years ;p).

 

Does that answer your question?

Yes, it does. Thanks!

 

I guess, then, that since my pelican site is hosted here I am a member of the family - even though I don't show up as having an account. (I believe or believed it was also registered here since I transferred it but the records show apparently that it is registered at Tucows which is a mystery to me since before today I had never been to its domain service!)

 

Also curious about the level of family members: distant family, near family, immediate family ... I forget the others.

 

Betsy (invisble member of the family)

Posted

Those levels are just the number of posts that you have on the forums. =)

 

If you post/pm me your domain I can double check your site is hosted here, but just a whois/lookup should confirm that. But if you think you have one hosted here you probably do...? =)

Posted
Those levels are just the number of posts that you have on the forums. =)

 

If you post/pm me your domain I can double check your site is hosted here, but just a whois/lookup should confirm that. But if you think you have one hosted here you probably do...? =)

Thanks to you and to Bruce, I finally understand the differences between hosting and domain registration and so forth. And I am reassured that my unfinished site pelicanlife.org is still here, as it appeared to be, but stranger things have happened. I thought I had transferred the domain when all I did was change the pointing.

 

Thanks for the family explanation. This is a really fine grouping, a fine family! Is there a listing someplace as to how many posts = friend of family, immediate family and so forth?

 

Hope it's a pleasant autumn there in beautiful Northhampton!

 

Betsy

 

Pelican Project

Posted (edited)

I'm not sure if there's a breakdown of the ranks (that's what they're called on this software package, I believe). You may just have to post lots to figure it out! *winks*

 

 

(edit) Northampton is gorgeous - the trees are beautiful right now. I am not looking forward to it getting cold though.

Edited by TCH-Lisa
Posted

Sure, if TCH is your host, then you can get a password for the Family Only Forum. After a only moderately painful initiation ceremony. :unsure:

 

 

Seriously though, just PM a red TCH staff member.

Posted
Hmmmm, I am not from New England and I talk a whole lot of nothing. Wonder what my excuse is.

You're the moderator!

 

But I've seen on your signature a whole-lotta-thing(s) and not no-thing(s). :D

 

Betsy

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