Some Questions Before I Switch

[Berlie]

I am considering switching to a Reseller account at TotalChoice from my current host and have a few questions.

 

1. My main concern is that you don't allow shell access. I really only use shell access for one thing and wanted to make sure there is another way to do it without shell access.

 

I run a phpbb forum with a large database. If I ever need to restore a database from a backup the backup file is too large to do using the restore function in phpbb and if i had to do it through phpmyadmin by breaking the file into smaller chunks it takes forever. I have always used SSH to restore the backup since doing it that way is tons easier and takes just a few minutes.

 

Without SSH access is there a way to restore the forum database easily? Perhaps I can send in a support ticket and let them know the location of my zipped up backup and ask if they can restore it for me?

 

I also use SSH to set up cron jobs. Can cron jobs be set up in the control panel? I know some control panels offer that as an alternative.

 

2. The reason I am looking at switching is due to problems with my current host. One of my sites is a phpbb forum (http://www.poetrypages.com). It has a lot of registered users but you usually don't see more than 5 or so of them on the board at any one time. At my current host I often get a "cannot connect to database error". It doesn't just happen occasionally, it is very frequent. The database server is a shared server with a limit set on the amount of connections allowed at one time. Since this limit is set across the board and not a limit for each database, and also because I suspect they have overcrowded the database server, even though my users are not using the database heavily, when they do they often get the cannot connect error because it has too many connections form other users on another website.

 

Are there any users of Total Choice that has a phpbb forum that can let me know if this is ever a problem with Total Choice hosting?

 

Thanks for your time.

 

Kimberly

Jera Web Creations

[TCH-Andy]

Hi Kimberly,

 

1. If it's a large database then yes, upload the file to the server, and ask us to restore it for you via the support desk - usually very quick.

 

2. I'm a reseller, with a number of phpbb forums, I haven't had any problems. I'll leave other users to tell you what there honest opinion is of TCH - I might be considered to be biased

[TCH-Bruce]

To answer your other question, yes you can set up cron jobs in cPanel.

 

I have a phpBB and and Invision board and have not encountered any problems either.

Edited August 30, 2004 by TCH-Bruce

[skeptismo]

Without SSH access is there a way to restore the forum database easily? Perhaps I can send in a support ticket and let them know the location of my zipped up backup and ask if they can restore it for me?

 

Hello Kimberly,

be ABSOLUTELY sure that the support is outstanding here, and if you just open a ticket, is always somebody available for help.

At least that's whats happening for me.

 

For the databases issues, I think Bruce and Andy have answered your questions.

 

[TCH-Don]

Hi Kimberly,

have you ever tried to restore your database in cpanel > backup

there you can click on a database and download a compressed copy for safety

and then later restore it in the same place

cpanel > backup > browse and upload the compressed database.

[Berlie]

My current host doesn't use cpanel so no.

[Berlie]

One more quick question.

 

Do domains have their own IP or is it virtual hosting? If virtual hosting is their an option to add an IP to a domain?

[Head Guru]

You accounts will be placed on a shared IP.

 

You can purchase dedicated Ip's as long as the requests fall within the ARIN guidelines. The Ip's are sold at $1.25 per, per month.

 

Bill