3 Questions - Considering To Order

[Guest Bob]

Hi,

 

I'm interested in the Siver Plan.

Please could you answer my questions? (I'm considering to close the deal a bit).

 

1) If I pay anually, and when I later wanna suspend/quit the service (or contract), do I get back the (some) money of rest of months (within

anually contract)?

 

2) As an international customer (The Netherlands), could I pay with an Invoice payment?

 

3) Because I'm connect to the Internet via Business-network (firewall), I don't know for whether it allows acces to 3rd Party FTP-sites/servers.

So I don't know whether I'm able to connect to your FTP-serv after I closed the deal and have a FTP-account.

Please, could we test that in advance?

 

Best regards,

Bob Leers

[Ayman_]

Annual Payments are 100% refundable just as monthly. They are prorated from the date of payment & towards the date of cancellation.

 

We do not bill for services, all services must be pre-paid.

 

If for some reason you cant use the services your money will be 100% refunded.

[Guest Bob]

Hi Spitwad,

 

Those are my last questions. If the answers are suitable for my situation I place my order.

 

As you said that all service must be pre-paid.

Is it then possible that I pre-pay via an invoice (by post mail)?

(Because, one time a company billed me 2 times (for 1 order), because my IE had a failure (hung); security reasons).

 

If I can't use your services because of business-network firewall vs FTP-serv etc, which is the periode within I need to attend you on (because of 100% refunding)?

 

 

Best regards,

Bob

[Ayman_]

Monthly services can not be paid via mail. Only yearly invoices.

 

Sure you would get a 100% refund.

 

Thanks

[Guest Bob]

Monthly services can not be paid via mail.  Only yearly invoices.

 

Sure you would get a 100% refund.

 

Thanks

So, a 100% refund on an anually pre-paid plan is garanteed?

 

Then I would like to order a webhosting plan: Silver plan.

But how can I pre-pay with an invoice (by post mail)?

 

greets,

Bob

[mountaindew]

Sure the refund would be prorated for services not used.

 

You can find our mailing address on the web site.

[Guest Bob]

Sure the refund would be prorated for services not used.

 

You can find our mailing address on the web site.

I'm a bit confused.

 

Mountaindew said: "Sure the refund would be prorated for services not used."

 

Does ***** mean:

A) That I get a 100% refund when I'm not able to connect to my FTP-serv, because of the firewall in my business-network? - so I need to give up my silverplan.

Or only a 100% refund on services I didn't use?

 

Please give me a clear answer.

 

 

regards,

Bob

[Guest Bob]

----- CORRECTION: -----

 

I'm a bit confused.

 

Mountaindew said: "Sure the refund would be prorated for services not used."

 

Does ***** mean:

1) That I get a 100% refund on all (anually pre-paid price), when I'm not able to connect to my FTP-serv, because of the firewall in my business-network? So I need to give up my silverplan.

2) Or only a 100% refund on services I didn't use?

 

Please give me a clear answer.

 

 

regards,

Bob

[Guest Bob]

Please could some one answer my former question?

 

And how can am I able to send an invoice payment by post mail?

Which form do I need to download and print?

 

greets,

Bob

[Head Guru]

Hi there.

 

Here is the form you need to include with your payment.

 

http://www.*****/paybymail.html

 

Any refund issued in the first 30 days of service is a 100% refund. No questions asked!

 

I hope this answers your question. If not just re-post!

 

Thanks

[Guest Bob]

Thank you for giving the URL to the payment form.

 

Unfortunately again a question... As I'm from The Netherlands, I don't understand the payment procedures of U.S. purchase-order standards.

I like to pay through my bankaccount-number.

 

I want to know whether I'll receive an Invoice by post-mail, or do I need to attach something to the payment form? - to complete my purchase order for the Silver plan..

 

 

Thanks in advance,

Bob

[Head Guru]

Print out the url i metioned and attach a money order or bank draft.

 

We do not invoice for pre-paid services.

 

 

Thanks

[Guest Bob]

Ok, thanx for info.

 

I just wanna purchase a Silver Plan via sending your payment-form with the bank-attachment.

 

Is that possible? Or is that a pre-paid service?

 

 

 

Regrads,

Bob

[Head Guru]

Nope just send a check along with the form and you will be set up upon receipt.

[Guest Bob]

Sorry, could you explain (check)?

 

regards,

Bob

[Guest Bob]

What do you mean with "check"?

[Head Guru]

As in bank draft, money order, or personal check.

 

[Guest Bob]

I'm very sorry but sometimes my english is worst.

 

Do you mean:

A) a copy of my draft where my bank-journals ar on. To check whether I would be right cust (for assurance of payment)? OR

else, could you explain like above?

 

 

grts,

Bob

[Head Guru]

Wow this is a tough one.

 

You need to print out the form that I gave to you to download. Then go to your bank and give them money in the amount of the plan you choose. Then tell them you need an international money order, bank draft or certified check in that amount.

 

Then just mail it to us.

[Guest Bob]

Thank you for your patience and clear answer.

I'll place my order very soon (within 2 weeks) with *****.

I hope the Silver Plan won't change in the proposition.

 

regards,

Bob

[Ayman_]

Hey we did it!

 

Welcome to the family Bob!

[Guest Bob]

I'm happy 4ever that you announced I'll join tha family!

 

Once I have my account.. I'll try to get an appropriate image within my user-account.. but not a dutch windmill or something... lol.

Then I'm not a ghost-guest anymore.

 

cyber Cya,

Bob