TCH-Michelle

HI, Yes you can switch to quarterly billing at any time by opening a ticket on our support desk at tchhelp.com and submit it to our billing department. All of your new accounts will be billed on the first of the month with the exception of the sign up payments. As far as having each account on a different server I am not sure on that as accounts are put on the server available at that time. If you put that you would like them on a different server we can certainly look at that when the new account is created and do our best to accommodate you.

Congratulations BillH !

Welcome Bill

Welcome David

Hi, I have sent you a PM about this issue.

Hi Joaquin, I have sent you a PM regarding this issue.

To find out if it can be resent to you you would need to open a Help Desk ticket. The link can be found at the top of this page.

The best thing would be to open a helpdesk ticket at the link above with the billing department and we can let you know the dates for renewal for your accounts.

Welcome Aboard RobertM

Welcome Steve!

Yes we can change the email address for you once the account has been signed up for. Just open a Help Desk ticket at the link that you see at the top of this page and request that the email address be changed.

I think its 12 now

16

and only 18 more

20 now

22 to go

Congratulations Dick

I'll be there

Unless you were upgrading from a virtual account to a reseller account or vice versa your account would not have to be moved. So if you were just upgrading from a silver to an expert plan your account would not be moved.

Hi, Let me see if I can answer all of your questions for you. 1.I tried to order and it did send me the email. Informing the detain but then.. I couldn’t pay because it took so much time that it got timeout the 2checkout page so I would wanna know how do I try to register again to get a new account successfully You will need to open a support ticket at the link at the top of this page so that the first sign up can be removed and you can sign up again. You can put N/a or Don't know for the Cpanel information it asks for. 2.With Regards to payment .. I am from India, a student and I don’t have a credit card I don’t know much about banking and all…and would be happy if I get some info. Can can I pay for my hosting at TCH … I got a visa electron Debit card can I use it to pay for TCH? Does 2checkout accept that ? You should be able to use any credit or debit card as long as it has a Visa or Mastercard logo on it. #checkout will inform you if there are any problems using it. 3.I opened a paypal account but cant manage to link the debit account to add funds its giving problem might be its not available for NON US people.. to add funds using debit card ….. so was thinking of other alternatives and found this http://www.moneybookers.com which had my country listed do you all accept payment by this method.. ? if yes then ill register We only accept payment via Credit Card or Paypal. You can contact Paypal if you are having problems with your Paypal account and they should be able to assist you. 4.Also my bank offers this facility http://www.hdfcbank.com/netsafe/ to make Temporally make credit card which expires within 48 or when transaction over… can I use this ? Yes you can use that as long as it is the same as a Credit Card however your billing is recurring and using something like that would mean that you would have to update your billing everytime it came up for renewal......every month if it is a monthly account or every year if it is a annual account 5.also another method which I searched was westernunion.com can it be used We do not accept Western Union. I have searched a lot on net to think various method possible…for online payment from India for paying apart from using credit card which I don’t have and cant get also… hopeing atleast one method would be helpful for me in getting a account or if any other method then .. please do let me know.. how do people from NON US get hosting at TCH ? ( method of payment ) At this time we only accept Credit Cards and Paypal. That is how all of our customers pay for their accounts.

I thought since there was a lot of questions about how to update your billing and what to do if your account is suspended I would post a little FAQ here. We will also be conducting a complete audit of all accounts so to avoid having your site suspended please make sure that your billing information is up to date. Account Suspended for Billing Issues If your account has been suspended and you believe that it is due to billing reasons you need to open a support ticket at the link at the top of the page with the billing department. Please do not go in and update your information because when the account has been suspended due to billing issues the previous payment method has been cancelled. My Account has not been suspended but I need to update my Billing Information Depending on what company your billing is through there are different ways to update your billing. If you do not know who your billing is through just open a help desk ticket at the link at the top of the page and we can tell you how to update it. For 2Checkout: Customer service number: 1-877-294-0273 Web site: https://www.2checkout.com/cgi-bin/urec.2c For PaySystems: Customer service number: 1-888-751-0744 Web site: http://auth.paysystems.com/cardholder/ I am not Billed through 2checkout or Paystems If your account is not billed by either of these two please open a helpdesk ticket and we can let you know how to update it. Modernbill Accounts If your account is in our Modernbill billing system you can update your Credit Card information at any time by logging in to your Client Central . The username and password are located at the bottom of the welcome email that you received when you signed up for your hosting account.

Depending on what company your billing is through there are different ways to update your billing. If you do not know who your billing is through just open a help desk ticket at the link at the top of the page and we can tell you how to update it. For 2Checkout: Customer service number: 1-877-294-0273 Web site: https://www.2checkout.com/cgi-bin/urec.2c For PaySystems: Customer service number: 1-888-751-0744 Web site: http://auth.paysystems.com/cardholder/ If your account is not billed by either of these two please open a helpdesk ticket and we can let you know how to update it.

I understand your frustration with billing issues. This quote " Failed Credit CardsEffective 4-2-2003 recurring billings that fail to bill for 3 days, will attempt to bill every other day for a maximum of 10 tries. With each attempt you will be notified of such failure via e-mail. " Only applies to billing through 2checkout. Your billing was not through them.

every E-V-E-R-Y

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