FXChrissy311

Thank you for replying with more detailed information. I understand (hope) TCH has nothing to hide, but that's not why I said technical support was dodging the question. I felt technical support was dodging my question b/c they failed to provide the detailed answer you provided. Technical support made no effort to make sure I understood what they were saying. Considering I asked the same question a number of times, it was obvious that their answers were not clear enough. As I said in an earlier post, I have generally had good experiences when communicating with TCH, but the replies I received this time around sounded more like "I just want to close this ticket" responses. Bruce was kind enough to let me know that backup archives are rotated so any deleted data would eventually be gone for good. His post implied that there are multiple archives to rotate through (that's at least what I got from it). So, I just wanted to know if #1 that was the case and #2 how long it would take to rotate through all of the backups. I expected technical support to give me a little more information than 1 sentence (especially after I replied asking for more detail). Thanks again for the information though. I know the issue with technical support is not your fault or Bruce's. Thanks for taking the time to reply.

I had hoped to update this thread with more specific information for others interested in this topic, however technical support seems to be dodging my question. Technical support said that TCH does weekly updates, but no matter how I word the question, they have not given me a straight answer as to how long it will take for archived deleted data to be rotated through the backup cycle so that it is gone for good (as Bruce mentioned). I just wanted to know how the data I upload to TCH is treated (in all aspects, but in this case specifically upon being deleted). As an example, Google recognized the need to inform everyone that they would only hold onto their data for 18 months. They did this to be up front with their users. Overall I've had a really good experience with TCH, so I thought TCH would take the same proactive approach in regards to having set standards for the handling of their customer data. Judging from the lack of a straight answer from technical support, it seems TCH does not. This is disappointing. I understand that upon deleting an account, the data from that account will "eventually" be gone for good. But, I was looking for a more specific answer to my question. If anyone has any more information in regards to this topic, please post. Thanks!

Thanks again!

Thanks Bruce. Do you know how long it takes to rotate through the backup archives? I'm curious to know how much time would be needed to guarantee all data has been deleted. Thanks again for the info.

I have a reseller's account and would like to delete one of the sites hosted on that reseller account's web space. Since TCH makes backups for their customers, is data ever completely deleted? Or will a snapshot of the deleted site be forever stored on a back up tape somewhere? Thanks in advance for any and all info.

I just submitted a ticket about this but it appears the files currently on my web space are backups. All updates since Oct. 3rd are missing. What happened TCH??? Anyone else experiencing this?

Thanks... I looked over that thread already and found some information. But I'm still unclear about certain things. For example, a family member posted that TCH has a "limitation of 50 emails per 300 seconds that can be sent via your SMTP servers." Where did he find this information? Where is it stated? I want to get my mailing list up and running but also don't want to break rules I don't know about. Are mailing list restrictions clearly listed anywhere? Thanks!

Hi. I am in the process of changing hosts and my current host allows me to have a mailing list that includes up to 1000 addresses per mailing list. Right now my mailing list has about 80 people on it. It is an opt-in opt-out mailing list so more people are free to subscribe when they want and current subscribers can unsubscribe whenever they want as well. I am sure the number of subscribers will grow as my site grows. So, I was wondering what restrictions TCH has about mailing lists and what mailing list features TCH plans come equipped with. Thanks in advance for any info.

Ahh ok. And don't get me wrong. I'm happy with the service so far and definitely like getting fast replies to my questions here on the board. I just had second thoughts about buying the additional plan... wanted to think about it for a little while longer. Thanks again.

Thanks. I have other web space through TCH so I'm not leaving all together. I just had second thoughts about the other account I opened and sent it in as urgent b/c I didn't want too much time to pass risking my money not being refunded.

ACA-45809

well yes I received the confirmation email... so I know the ticket got you TCH support... but the ticket is still open and the issue unresolved... I guess my question is better stated as how long does it take to have an issue resolved via support ticket

I submitted a ticket yesterday afternoon and it's still open, so it's been over 24 hours at this point. I was how long tickets normally take to get processed.

Thanks Rick. Will I be able to change the email address on the new account so that both accounts use the same email address or will I be prevented from doing that? I only ask b/c having all web host emails go to the same place will make life a little easier.

I recently purchased a starter plan for a school club I am involved in but would like to buy a simple reseller plan for my other personal sites. When I go to purchase the simple reseller plan TCH.com detects that I already have an account in the system b/c of my previous starter plan purchase. "Our software has detected that you already have an account on our system, to place an additional order on this account please enter your login password below, if you are unsure of this please go here" I entered my password that I created for the starter plan account but got the following message. "Sorry, there were the following errors: * Incorrect User Password" I'm typing the right password in but I keep getting that error message. Even though it appears like I can have 1 account with multiple plans on it, I am not being allowed to purchase additional plans. I'd honestly prefer to have 2 accounts so that I can separate the standard account and the reseller account (since the web team for my school club has access to the standard account... I don't want them having access to my reseller account). Is there a way to have 2 accounts (1 for the standard plan and 1 for the simple resellers plan)? Thanks in advance for any help. PS - Happy New Year everyone!