vengavenga

Hi all, I'm struggling with an osC site that uses SSL and wonder if anyone on here has any idea as to what the problem/solution might be? The SSL is one that I purchased and got TCH to setup within my reseller account. It's effectively shared SSL, but only for my clients to use. The osCommerce store appears to work normally until the customer tries to login to their account. On clicking the login link the url changes from http:// to https:// as it should do and the login screen appears as normal. The user enters username & pass, clicks on the Login button and gets taken to a non-existant page. ~username/catalog//catalog/account.php Now, that's obviously the path that's wrong, there should only be 1 /catalog, not 2. If the user doesn't login to their account and instead sets up a new one (which automatically logs them in when done) then everything works OK - it's insecure until they come to the payment page - it then goes secure and is fine ... until ..... When the "thanks for your order" message appears, clicking the Continue button (which should take them out of the ssl part of the site and back to the home page) the store tries to send them to /~username/catalog//catalog/index.php Same problem again with the double catalog. Ah ha - I hear you cry! His configure.php file is incorrect ... yep, but I can't see why! >/ Define the webserver and path parameters // * DIR_FS_* = Filesystem directories (local/physical) // * DIR_WS_* = Webserver directories (virtual/URL) define('HTTP_SERVER', 'http://www.clients-site.com'); // eg, http://localhost - should not be empty for productive servers define('HTTPS_SERVER', 'https://www.my-domain-for-ssl.com/~username/catalog/'); // eg, https://localhost - should not be empty for productive servers define('ENABLE_SSL', 'true'); // secure webserver for checkout procedure? define('HTTP_COOKIE_DOMAIN', 'www.clients-site.com'); define('HTTPS_COOKIE_DOMAIN', ''); define('HTTP_COOKIE_PATH', '/catalog'); define('HTTPS_COOKIE_PATH', ''); define('DIR_WS_HTTP_CATALOG', '/catalog/'); define('DIR_WS_HTTPS_CATALOG', ''); Above is the relevant part of configure.php I'm sure it's something dead easy, but my brain is frazzled now! Anyone any ideas? Thanks muchly Ali.

Hi Djgizmo, I'd just like to back Mike up on this - I'm 100% sure that he didn't delete your post through rudeness or anything like that ... it's just not Mike's style (or TCH's for that matter). By opening a support ticket, the "powers that be" are able to access all of your account details quickly and hopefully resolve whatever issue more or less straight away. TCH staff do answer forum posts (which most hosts don't), but going down the ticket route allows them to do they job they way they want to - ie: swiftly and efficiently! Glad the issue seems to have been resolved though Ali

Thumbs Up Don types faster than me! Ali.

Hi there, I reckon you need to change the dns nameservers of your domain to point to your hosting (TCH will have sent you details in your Welcome mail) and then see what TCH can do about "parking" it. So, in answer to your question, yes, I would do - in my experience TCH tend to answer tickets in record time and although everyone in these forums will do all they can to help you, you'll probably be able to resolve this problem sooner by sumbitting a ticket Cheers, Ali.

Absolutely ... I see this quite often. I'm a web designer and where possible I try to get clients to let me host their sites for them within my TCH reseller account. Sometimes though they already have hosting of their own, and it causes no end of problems .... In a couple of cases recently, the non-TCH hosting that I've been installing sites on has been next to useless - sloooooooooooooooow and often unavailable. Of course, you've always got to try and get the best deal that you can, however you also need to make sure that what you are buying suits your needs. Stupid analogy time .... I can buy an 8 seater people-carrier MPV for a fraction of the price of a 2 seater Ferrari. Do I need 8 seats, or would I rather settle for performance? Just my tuppenceworth! Ali.

OK, I give up! Maybe someone else has come across this problem before and can point me in the right direction before I lose the plot completely! Been using Thunderbird (Windows) successfully for some time. Got TCH to setup SSL for me on my domain a month or so again for card transactions. Everything was working fine. Reinstalled Windows a couple of weeks ago (along with XP SP2) and since then whenever I send mail, Thunderbird complains about server52 not being a "trusted site". I can "temporarily" trust the certificate, but the question reappears a few times each day. Tried Eudora to eliminate Thunderbird from the equation, and it does more or less the same (except it won't send it all). Submitted a ticket and got a reply saying that it is all OK and that it must be a problem with my email client configuration (although nothing configuration-wise has changed and when I tried Eudora, it was a clean install with default settings) I've attached a couple of screenshots, as it's easier to see what's what ... First of all, the error message: And secondly, one of the Thunderbird config pages: Ideas anyone? Cheers, Ali.

Just seen that you've already found out what I suggested in my post. You won't have to access the site that way when the domain has propogated It'll all be OK in 24-72 hours (nothing to do with TCH though, just the way the net works!). In the meantime, at least you'll be able to access your site via the method that you've discovered ... Ali.

Hi, Hope this help reaches you in time Try 66.36.231.133/~username (replacing "username" for your real username which you should edit out of your previous posts for security reasons, just to be on the safe side). Hope that helps Ali.

I think it's hard to beat istockphoto.com at $0.50 per photo - they've got a really nice collection of professional looking stuff. Ali.

Hi David, I've accessed my TCH sites from both the UK and Spain and they are blisteringly quick from both. Although a small delay is theoretically possible, I don't think that anyone is going to notice the odd milli-second (and of course it's still faster than a below-par UK host would be). The only other reason people in the UK feel the need to host in the UK is for the support - they don't want to wait until America wakes up mid afternoon GMT to get an answer to a question. That's never been a problem with TCH either, as they provide 24/7 support - I've asked questions at all silly hours of the day. Cheers, Ali.

Hi Gatorguy, Had a quick look on the osC site for you, but happened to come across a posting on their forums from last week saying that mypaysystems were no longer processing internet transactions. As always, you never know how much truth there is in these reports, however on visiting their site, I can't see a way for people to sign up any more. Might be nothing, but you might be better to check before losing sleep over getting the module to work! Cheers, Ali.

Nah, forget it, sorry . it's me being really thick ... didn't upload the file properly! Dooooooh! Works perfectly Ali.

Despite working with osCommerce on a daily basis, I've never needed to set up a store with SSL before as my clients tend to use Paypal, Worldpay etc. I now have a client who requires SSL and I'm having no luck in getting it to play the game - I'm sure it's something simple, but I just can't see it - wonder if anyone here might have an idea as to what's going on? First of all, the site is hosted within my reseller account, and as it's not possible to use the main TCH shared SSL from within reseller accounts, I purchased a SSL cert of my own (under my site name of vengavenga.com) to be used by any of my clients who need it. The ticket confirming that it had all been set up said .. "Your SSL cert has now been installed. You can access the SSL site by using: https://www.vengavenga.com/ Or for your users: https://www.vengavenga.com/~USERNAME/" In osCommerce, I've tried modifying the configure.php files a couple of ways ... 1) >define('HTTP_SERVER', 'http://www.faketanning.com'); // eg, http://localhost - should not be empty for productive servers define('HTTP_CATALOG_SERVER', 'http://www.faketanning.com'); define('HTTPS_CATALOG_SERVER', 'https://www.vengavenga.com/~username/'); define('ENABLE_SSL_CATALOG', 'true'); // secure webserver for catalog module define('DIR_FS_DOCUMENT_ROOT', '/home/username/public_html/catalog/'); // where the pages are located on the server define('DIR_WS_ADMIN', '/catalog/admin/'); // absolute path required define('DIR_FS_ADMIN', '/home/username/public_html/catalog/admin/'); // absolute pate required define('DIR_WS_CATALOG', '/catalog/'); // absolute path required define('DIR_FS_CATALOG', '/home/username/public_html/catalog/'); // absolute path required define('DIR_WS_IMAGES', 'images/'); etc etc That doesn't work as /catalog/ is required. 2) Changing >define('HTTPS_CATALOG_SERVER', 'https://www.vengavenga.com/~username/'); to >define('HTTPS_CATALOG_SERVER', 'https://www.vengavenga.com/~username/catalog/'); works, but no images are displayed once the user goes into the secure checkout. Don't know enough about SSL unfortunately ... any ideas? Cheers, Ali.

Windows (as in Windows ME)

Yes, I'll be interested to hear how you get on too Don ... I've tried a few times to switch over to Linux. I know the benefits, but every time I've tried I've hit one problem or another which, although solveable, I've not had time to sort out ... always gone back to Windoze Might be time to try again soon though .... Ali

Beer boiled bratwurst ..... mmmmm - like the sound of that actually! Ali

Yep, thanks James - much appreciated Ali

Yes, thanks Raul - I thought of that too, but like you, I wasn't sure whether or not it will work so I thought I'd check first! Will wait and see if anyone else comes along who has tried it before and then probably give it a go anyway. Cheers, Ali.

A client that I designed a site for has changed the name of her business, domain name etc and the "new" rebranded version of her site has been set up as a separate account. She's been using AWStats and wants to know if we can transfer the old stats over to her new site. Is this possible? Any pointers on how to do this would be much appreciated Cheers, Ali.

Feeling a little hungry and just pondering what to eat tonight ... Last night had a very very hot chicken and spinach curry with chapattis Tonight ... roast beef methinks What about you? Ali.

My lack of knowledge is a dangerous thing Ali.

Ah, that game's not fair - not a true simulation of parking .... or at least not for here in Spain. Guide to parallel parking in Spain. 1) Find space (if none available, double park next to someone else) 2) Drive into space as best as you can diagonally leaving back-end of car sticking out into road. or ... 2) Pull up next to car in front of space. 3) Manouvere into space. 4) Adjust position - you'll no when you can't go any further forward as the car in front will rock slightly - same applies to car behind. Then on return to vehicle ... 1) Arrive back in plenty of time, as you'll need to wait for the people who have blocked you in to finish their shopping. 2) If short on time, blast horn until someone appears. or ... 2) Go for a coffee and try again in 20 minutes. Ali. (100% true - not even slightly exaggerated!)

intervention

Hi Jay, I'm no expert on this, so I've no doubt someone more knowledgeable than I will come along shortly and either confirm what I'm saying or give you a "real" answer, but I think you'll find that PHP is already "setup" on your hosting account - there's no need for you to mess around with any of that side of things (php.ini files etc) as TCH take care of all that for you It sounds like you're in a hurry to get this sorted out though, so it might be best if you submit a ticket (there's a link to the Help Desk at the top left of this page) Hope that helps Ali.

Once upon a time, there was a hosting company who lived in cyberspace with a fancy city but there wasn't any food, so they climbed onto one of their desks (which resembled an old tree); Unfortunately, spazmatic outbursts caused .... BOOOOM! ... then Bill Kish broke ...