Shiva

They only way to log in to Paysystems to check ones account or update it is to provide a credit card n umber - the one used - the one that expired a while ago and was replaced a while ago. Know what people do with old cards? They shred em. It's one of the many reasons most host have a client profile area where Host customers can change information as it happens. What part of "card has expired" and new number/card issued doesn't anyone understand? BTW - your link mentions several times to opening a Ticket - HelpDesk isn't working. I've mentioned at least 6 times how HelpDesk is down and the only response I get is that someone will open a Ticket on the issue - sigh. Anyone can post links to irrelevant information - it takes courage to provide an answer.

I've spent most of today circling the TCH site, Forums, Email, and a total circle with HelpDesk (Tickets) and I surmised from it all that you're tagline is correct - that there are "only dumb answers." What those at TCH don't seem to think beyond when it comes to our accounts is that maybe we want to use our Visa to renew our account instead of MasterCard this time. or the site owner has got a new Tech, or we can't remember how we paid the first or last time or don't know when the account renewal comes due or our email address changed. There is a whole 'host' (excuse the pun) of reasons why we need to access our account profile and you don't seem to have one for us. With all the resources TCH has - you can't provide us with our account profiles? The crux of the thing too is that today, I set up a ticket asking how to renew the account, and when the answer back was to open an account (sheesh!), and tried to respond - HelpDesk went down. So I sent an email to tech support letting them know it wasn't working and they send a note that they've opened a Ticket - duh! After a day of drilling through TCH, CPanel, and other resources, I discovered that my clients account here at TCH expires in 7 days. Dropping the long weekend off, that gives me 3 days (nixing today which is a total write off) - 3 days to convince your Technical department to fix the HelpDesk so I can finally reply to a ticket that has the wrong answer that I do indeed want you to take my money - again and to try and get a straight answer how I can do this without buying a second account - which is the first "dumb" answer I got. BTW - the ticket did tell me to check with the company that my client paid through. Who was that, and we think the Card once used has a new number (cards are renewed by banks didn't you know), how do we REnew, not buy a second account as suggested, but REnew? renew v. 1 revive; make new again; restore to the original state. 2 reinforce; resupply; replace. 3 repeat or re-establish, resume after an interruption (renewed our acquaintance). 4 (also absol.) grant or be granted continuation of (a licence, subscription, lease, etc.). 5 recover (strength etc.). renewable adj. renewal n.Oxford University Press Dictionary

Ok Scott. So if a news article, on a page is about the President, and it involves an interview with Reporter said: President said: and it's a 10 minute interview, you are suggesting the words reporter and president, which may appear 50 times each, if there are 50 responses from the president, will make Google call it spam - that the number of words is over their limit? How does a web page become junk mail? I don't think wise web masters are going to start designing pages around what some considers to be too many keywords. I know what you're referring to - and I think it isn't the number of same-words used, but the format they are set in within a Meta tag. For example "google, google works, google search, googles, googled, googler" might be what you are refering to. Stugffing those into keywords, description, first paragraph, last paragraph, footer, and iframes or <-- code is the no-no. But Google clearly eats it up any way. I don't suggest people do this. Matching our keywords, using them in the description meta, and in the first paragraph, and page title and images works safely, and doesn't break any 'rules'. Naming an image cheap_web_hosting.jpg is better than image1.gif and adding the keywords "cheap web hosting" to the keyword meta helps, not hinders. And, a transparant gif named "cheap_web_hosting.gif" with the "alt=cheap web hosting" in it won't hinder either. Adding the same term to the Descript as "tch - providing cheap web hosting" boosts, not detracts from the ranking. I'm floored at how Goolge would confuse spam with a web page content. Makes no sense at all. Too much sunshine in Florida. Altavsiata, at one time, was the better of the lot in that it allowed for bollean opperands. Even when used with Google, Google still won't display hits by relevancy of the search term, but instead displays by popularity - for example, a search with "shaving cream" puts second in the ranks, the "Nebraska Coeds - Real college girls going crazy on camera!" web site! and the description has nothing to do with the words "shaving cream". Neither word is used on the Nebraska Coeds... web site. So, why does Google shove it into the results for "shaving cream"? Money. There are hundreds of other search engines out there and better at what they do. Google went into the gutters a long time ago. Internet users will learn, in time, that Google is not the internet - just a crummy tool. My web stats for most sites I manage, but as an example, I'll use Dec stats with a total of 24523 hits - put google as bringing 0.18% of the traffic followed by Yahoo, MSN, and some others. The rest of the visitors come in via direct (4599 - 18%) but for the most part, via links from other pages, news groups, forums and advertising. 99.9% of the information on the internet is pure garbage. 99% of the remaining .01% is useless and 99% of the possibly useful .001% are no longer there.

Gaining in the ranks is tough, and there is a lot of work to do to get to the top, but it's not too hard once you get it set up. You should learn more about how Google, for instance works (most are the same) and you can get a lot of good webmaster information from Google by clicking here. Some extra tips: Try to use the keywords in Meta tags in your page title and first paragraph. Try to use the Meta description in your first paragraph too. Images help too. When naming images, give them names that are in your keyword list. Use the image ALT tag by including it's ALT the keywords used in your Meta tags. Hang out in online forums, with a link in your signature to your site, The more links hitting you, the better. I wouldn't do that myself Go into the news groups, using Googles is good, and find groups that talk about your sites interests - hang out there too and leave messages with your signature that contains a link to your site. Be honest though, really have something to offer in the way of chatter. Hide things - things like a 1x1 transparent pixel that links to another page on your site. Use the meta words, name the image with something useful, and do this on each page. This helps bots and sniffers roam your site. CAVEAT: Hide your email addresses! On your site, don't use the code mailto: unless you munge the address. I use a small CGI script that reverses the address into an unreadable email format but when the user clicks on it, it works right. When a spam-bot is hunting them down, it gets garbage. Munge your email address in News groups. Some web masters run a cgi that detects spam-bots and sends them on a wild spree collecting thousands of fake email addresses. Ramble mode off:

How does that "flirt" with spam?

BTW If you're having problems today, this just in from telecom.broadband

I moved one here already. The one I'm concerned about has many CGI, and internal links that would all have to be redone - again, and that takes a lot of time - which I dont have at present. I was hoping to find the problem. It's quite obvious that it's a DNS problem - I mean, if the tire's flat on the bottom - chances are, it's flat all the way around I understand what you are saying - it's simple logic. But I want to find the hole. No sense in spending the time and money moving it if the problem moves with it. And, it's more than a few dollars a month. I have to remain cost effective with the clients money - the cost for my time to move, is hardly being effective - since we just moved from one Host From Hades to a intermitent problem. I'll do some deep searching on the Apache groups and see what comes up. Thanks for your interest.

I clocked it at a blazing fast 1.26 seconds from click to load done. Pretty slow eh Like I suggested earlier - it's probably the time it takes to get half way around the world to you.

I have a problem with URL. I must be honest. It is not here at TCH (though it will be when the lease runs out). I do have a site here so with that, I hope I'll hear tips back from my neighbours here. The problem is this. if I type the URL as http://www.westside.ca I get the following error: Gateway Timeout The following error occurred: A DNS lookup error occurred because the request timed out during the lookup. [/i]But, if I type http://westside.ca, dropping the WWW, I get the web page. This does not happen all the time - but often enough to be very frustrating and costly in lost visits and reputation of reliability. I've talked to the host, many times. They seem convinced it is my ISP. I've been through it all with my ISP, they are convinced it's the host. DNSreport.com reports my site on the two name server, but it is not there, it is on another nameserver - according to my host. Mail too is sporadic from my westside.ca mail host. Too often, when checking for mail, all accounts report "No such host - check pop3 server". Both problems, as I say, are intermittent. Sometimes it last a few minutes, other times hours and in two cases a day. The two have never occured at the same time - i.e. the WWW url ,may not work, but email will, or vice versa. Ideas?

Are they running any popup interferance (some will deal with cookies in an unfiendly manner) or a firewall that will catch them? Have they/you in the testing donea complete refresh, deleting cache? Are these people that complain and have their cookies On, all using XP by chance?

I had the same problem when I set up IPB a few months ago and fixed it using the same trick TCH-Don suggests.

What sort of an avatar were you thinking of?

I have several sites on several hosts throughout the U.S. and Canada. With those, I am forever propping up this, repairing that and filing Tickets on a weekly basis. Here at TCH, I bought space, got the info I needed and transfered a site from a Host From Hades to TCH. The only time I visit the site is when the client requests some data to be added or a cosmetic change. In short, I've never had a problem here. I have constant problems elsewhere. The price may be a little high, but I've been around hosts a looong time and can assure you - TCH is well worth every penny. I don't know where your TCH server is but as fast as it may be here in North America, the problem may be the time it takes to transfer across the ocean or via sat - which ever course it takes. If you give us your TCH URL it can be tested for you by people from all over.

I can see that the topic is mute, since it would be very hard for TCH to do otherwise when a lot of it's customers pay for that as Reseller accounts. But you saids "bad business to allow someone to run 4 different sites pertaining to different copanies/topics from one account". I beleive the real word here in 'un-profitable'. Meaning no disrespect at all to TCH, many places do the same thing. In the real scheme of things, "business" is very new to the internet. At first, for a long time, after SAC, the internet was just a bunch of university computers linked together with nothing more than textual data. Business wanted nothing to do with the internet - it was a "passing fancy - wont last" was the feeling of many big corporations. You know, those same guys spending millions now to make their site moire glitzy, than the competitors. Hosting is changing and trends are changing with so much to chose from. It is probably the only international type of business that is totaly unregulated but policed by it's customers. The whole initial intent of the net has become bogged down in "business". But assume for a minute that in a area 4 boy scout troops each have a Dom and agree to host them together. Under the regionalscouts.org Dom, addons are created. Sure it saves them money and the host isn't making 4 times the amount. But they shopped around and found places that provide it. At TCH, if I remember right, and many other hosts, they could get RegionalsScouts.Org (for example only) account and have the other be regionalscouts.org/area1 and and regionalscouts.org/area2 and so on - using sub-domains. The only one losing out is the registrar. The issue is, as I said - mute - I just like to have the last word I am still bringing a client here whom I will meet with again this week. I'm confident that once she is accustomed to Forums, and learns a bit about how to upgrade and maintain her site, will no doubt appreciate the generosity of the experienced, and friendy people here. See you then

Oh, I've looked through all the plans, and know something about installing programs/scripts on a host - I've been doing it for 11 years - since Mosaic first came out - before Netscape and before IE. But that's dating myself along with dinosaurs I don't have birthdays any more - they just carbon date me. As for the questions. You answered some already - sort of. You said " Another thing which is kind of disabled is parked domains" Ahhh "kind of"? Is it angle parking then? Regardless, the most important was answered - Addons only for resellers. Since Addons are just pointing to subdomains, I don't see the logic in not allowing them for everyone, unless Addons detract from selling reseller accounts. I guess it might. What ever the reasons - I'm sure they are good ones. Since Addons are forbidden on basic accounts, I lept over the next important question - that of PhP Safe Mode being on or off - off is better IMHO since most 3rd party scripts need to write files inside that arena - like Exporting skins for example. Can't, if Safe Mode is On, even IMport skins unless done manually and that is quite the task in itself. But I do feel compelled to recommend your services to three other people, one whom I see has already visited and another I will be meeting with next week. The other three require Addon Domains so I can add on some mini-webs, each with their own registered doms that tie into one another through a main portal. A straight Sub-web is out of the question - else why own the Doms - right? Hint though - the competition are allowing them. They are not rare. And I know one other that is going to a host on MY shortlist simply because they allow Addons. For her, it's because she has a web she uses give out grades in her adult ed classes, and her son their family web. Their existing host convinced her, a neophite, to register the two as separate Doms and buy two host accounts. Who needs two accounts for such registered Doms small webs? Easier to manage under one roof too. Just something to consider for the future. Thanks Jim