I signed up with TCH about a month ago. I was skeptical at first ... i mean what decent hosting company offers hosting plans for as cheap as $4 a month with tha specs these guys have?
Here's my experience of the last month:
Overall, this place is just awesome. The servers are super fast. I used to have problems doing large transfers to and from my old host because the servers were so effing slow. I couldn't believe how fast and responsive the tch servers were.
Support is top notch. Before tch, I had never seen a company offer their AIM names for support. What's even better, is that generally about 3-5 of these guys are online. Tickets with my old host used to take 24 hours before I'd hear back. These guys are slacking if it goes 24 minutes!
And then there's the forums. Few companies are doing this, and none as well as tch. (although we still don't know who won the free computer!) Not only are the tch staff great about caring to the forums, but the other customers are here all the time. And they do more than just tell you to search for your answer, no matter how redundant your question may be.
Options and more options. Man this place has got it all. Anything you need for your site is either at your fingertips, or chances are these guys will install it for you.
for once you actually get more than you pay for. tch is where it's at.
It's a short list, but there are a few things that bug me. One is no support for add-on domains. Many people have more than one domain that go to sub sections of the same site that are all about the same topic/company. TCH doesn't allow this (from what I know) because you aren't allowed to host more than one site from your account, and i guess it's not easy to 'police' this and make sure no one is abusing the add-on domains. Still... it's nice to have (even as a 1 time add-on fee) ... so it's a con.
The next issue is no shell access. It used to be offered as an add on, but now not at all. I understand the reasoning here ... big security risk, but guys like me just have to have it or we feel naked. I was lucky enough to get in on the shell access about a week before it was disallowed. unfortunately, when requesting to upgrade to a reseller account, i was denied the request to keep the shell access i already had. and such is why I am canceling my account soon. I want a reseller account but need shell. so gotta go elsewhere
Overall, this place rocks. I think 80%+ of the people who are looking for a company to host there site with would be ecstatic about this place.
if you're debating signing up ... do it! you won't be sorry! (unless you absolutely require shell access or add-on domains)
it's been real guys ... take it easy!