sflorek Posted April 30, 2004 Posted April 30, 2004 Hello, I'm planning to move the website & email accounts for my client's small company to a new provider... hoping it can be with you folks . But, answers to the following three questions are key: 1) When are TCH staff available to fulfill the order and possibly provide support on the weekend? More specifically, can a new account setup and domain transfer be accomplished early this Saturday morning? 2) The client wants absolute minimum downtime on their email service as we transfer from the old to the new hosting provider. What is an expected min/max of time for our website & email service to get back up after I start transferring our account to TCH, including DNS propagation? 3) Does TCH place a limit within its servers on the size of incoming and outgoing email attachments? If so, what size? Our current provider has an explicit 5MB limit on outgoing attachments, and sometimes graphic business documents will inevitably exceed that size. Working an FTP program is not an option for their non-techie staff. Thanks! Quote
TCH-Dick Posted April 30, 2004 Posted April 30, 2004 We are staffed 24/7 Keep in mind, domain transfers are NOT instant. But in all reality you dont even have to transfer the domain, just change the DNS settings at your current registrar. A transfer can take 3-4 days, and that is if EVERYTHING is perfect (contact e-mail for domain owner at current registrar is correct etc) You can have pretty much ZERO downtime for your site AND e-mail if you do it right. Keep site and domain (DNS) at current host. Purchase hosting plan from us and use the IP address/username URL to upload the site to our servers and get it all fine tuned and working like you want. Keep e-mail accounts with current host set up in outlook (or whatever you e-mail program is) Set up duplicate accounts for TCH hosted site but use the IP address of the server as the incomming and outgoing mail server names. Once you have e-mail accounts and the site set up on BOTH hosts, change your DNS settings at your registrar to point to our name servers. DNS propagation takes 1-3 days, but having the site set up on both hosts your users will never notice the move, since propagation takes place at different times for different people, some will see the old site some will see the new so its best to not make any changes to the site until a week or so after DNS has been changed. Having e-mail accounts set up with the old host, as well as with the IP address for your account here, will ensure that no matter what stage propagation is in you will always get your mail. There is no sending or receiving size limit for e-mail. However mailboxes that you set up DO haver a limit that you specify. If you set a 5MB limit on the mailbox and try to send a 10MB file to it, its not going to work. Also, a lot of ISP's place limits on the size of attachments you can send. Quote
sflorek Posted April 30, 2004 Author Posted April 30, 2004 Thank you much. I will follow your advice and proceed with ordering my account. Thumbs Up Stanley Florek Solid Consulting stanley_florek@hotmail.com Seattle, WA Quote
TCH-Rob Posted April 30, 2004 Posted April 30, 2004 Stanley, Well, welcome to the family then. Dont forget to head over to the introductions forum for the proper welcome. As always, if you have a question do not hesitate to ask. Quote
TCH-Don Posted April 30, 2004 Posted April 30, 2004 Welcome to the Family Stanley and your new home! We really are like family here. So if you need anything, just ask your new family! We love to help Quote
TCH-Bruce Posted April 30, 2004 Posted April 30, 2004 Welcome to the family, Stanley! This bunch just loves to help so if you have any questions ask away. Quote
arvind Posted April 30, 2004 Posted April 30, 2004 Welcome if you have any problems questions or just wanna let your hair down someone will be standing by to assist you Quote
DarqFlare Posted April 30, 2004 Posted April 30, 2004 Ahh, it's official! Welcome to the family, Stanley! Hope you enjoy your time here, and don't shy away from the Forums! Quote
sflorek Posted April 30, 2004 Author Posted April 30, 2004 Thanks, the support forums here clearly showed a dedication to making things right, and your answers were expansive and extremely helpful. I'm looking forward to a strong and growing relationship bringing more of my clients' business your way. Cheers, Stanley Florek Solid Consulting stanley_florek@hotmail.com Seattle, WA Quote
kajoiner Posted April 30, 2004 Posted April 30, 2004 Just a note on the email attachments, you can set up a pretty much edit proof file upload simular to the one I am using. I set up an example at http://www.bsatroop98.org/upload/. When you uload it you can link to the file at www.bsatroop98.org/upload/pictures/filenameyougaveit. You can also go to www.bsatroop98.org/upload/pictures/ and see a directory listing of all the files that have been uploaded. There are other simular scripts that would prove better for you I am sure, but I like this better than the large file attachments. You can also passwork protect directories to provide security. Quote
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