Domain Transfer

[Santolina]

Hello. This is regarding a Domain Name Transfer, (Santolina.Net). I have a real problem here, and through a series of mistakes [1)I didn't update an e-mail address correctly-but that has been rectified; 2) the first ticket was sent to Billing by mistake], and, I guess, to adequately express myself, I have just been told by Technical Support (Sujit):

 

"Hello Linda,

 

I am afraid we cannot offer much help in this regard.

We can try talking to them on your behalf ,but it wont help much.

Rather you should try to chat or talk with some one over there to initiate the transfer as soon as possible.

 

 

Regards,

Sujit "

 

So, I have cancelled the transfer, as of today, but am really perplexed as to why it didn't work.

On Friday, March 12, for $10.95, I paid to transfer a Domain Name here to TCH. I was seeking to transfer the Domain Name from Tucows Domain Direct, and so far have been unable to initiate it. Two support tickets and many e-mails later, plus asking for advice on the chat here, this last mail above arrives. I have written to Domain Direct and am awaiting a reply from them. Meanwhile, I'll try and access them and Support here by phone. Has anyone had a problem transferring from Tucows? If so, how did you handle it? And If I am unable to complete this transfer, how do I get my $10.95 back from TCH?

 

I am somewhat at wits end here, so any help would be most appreciated.

 

Linda Milton (Santolina)

[Santolina]

Hi Mike J-Don't know if you got the PM I just sent but The Concierge and I cancelled everything and have started the process again. I'll let someone know in 24 hours, if Tucows has responded. Cross yer fingers..

 

Santolina

[MikeJ]

Saw your post as I was previewing this one. Good to see they are taking care of you. Hope it all works out. Since I typed it all, I'll include this here anyway in case it helps you or someone else.

 

I'm sorry you are having such a rough time with this. I know you and I have chatted about it previously.

 

If you have your administrative contact set properly now on your domain (that is, if your verizon email address is one you can receive and send email on) you should be able to now reinitiate a transfer by going to the new domain registrar (TCH's) and requesting a reinitiation of the transfer. I found a document that explains the process fairly well here - just select the "Insider's Guide to Domain Transfers" PDF.

 

Other resources that should help is their email support and their transfer concierge at 1-480-505-8866 (I'm not sure if you are in the US or not, so the latter could be an expensive option). They should hopefully be able to help assist with whatever problem you are dealing with at Domain Direct.

 

However, if you did actually cancel your transfer that you had in place, you will probably have to create a new transfer request, and I'm not sure you'll be able to get a refund on your previous charge, as it states on the screen where you cancel the request: "NOTE: Cancellation of the domain transfer does not entitle you to a refund of any fees that you may have paid. If you cancel the transfer now, you may re-purchase at a later time for additional registration fees." Apparantly they are at least somewhat flexible, according to your last post though.

[Santolina]

Thanks Mike J...yer a lambchop :hug:

 

 

..and "New to the neighborhood", huh?. I feel like I've lived here at least half of my life this past 1.5 months!

 

Santolina

 

 

 

 

------------------------------------------

[TCH-Rob]

Linda,

 

Unless things have changed in the past few months, if you cancel a transfer you should get a refund and you can still request another. You would see a credit and debit on your card. If you have not cancelled it you can email them asking to send it again or call the 480 number and they will reinitiate the transfer, they can clear the request and resend it since information has changed.

 

As long as all of the information is corect you should have no issues getting it to go through this time.

[Santolina]

Thank you, Rob! Dave, my telephone concierge, said he would credit my account, then re-apply the charge the 2nd time around. FYI: I finally received an Accept/Decline e-mail, so things seem to moving along.

 

---------------------------------

Santolina

[MikeJ]

so things seem to moving along.