fjbfour Posted January 31, 2004 Posted January 31, 2004 I went to add a second starter account today, and at the point I was asked if I was a new or existing customer (I chose existing) I was prompted for my email and password. I know my account password for the control panel and all, and it is not working at the point mentioned above. I don't recall what I used when I initially signed up my account. Duh... anyway, I see no password recovery/emailing mechanism available from that point. My domain is dippy.org, if someone could reset my password and email it to me I would appreciate it. Thanks. Quote
Deverill Posted January 31, 2004 Posted January 31, 2004 You'll need to submit a helpdesk ticket at the link on the top of the forums pages. You'll also need your credit card number you used to sign up and the zip code for security reasons. The guys there will fix you right up. Quote
natimage Posted January 31, 2004 Posted January 31, 2004 For some reason, I'm thinking that, at the point fjbfour got stuck, if you have your TCH "customer number", you can use that as the username and get it to work...but I could definitely be wrong... Quote
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