Migrating Email off O365 Account to Shared Hosting Email

[skinnydan]

Hi everyone, I'm getting close to getting a client off another provider but not sure if or how I could get his email history ported over. 

Client's account includes O365, but he only uses email, there's so far as I know no use of any other MSoft tools. Before I do anything I'm looking for some guidance for how to proceed with email setup.

• Most of his use of email is off his phone, and largely through native Apple email app, though he can use Outlook on the phone too. There is some use on other devices as well
• He has years of accumulated email he wants to keep and be able to access, but I don't think he feels strongly about keeping Outlook

So, to the questions:

• I'd prefer to maintain IMAP for his old emails; obviously I can go to POP3 but that ends cross-device access; is there a way to transfer his data store from O365 to the TCH email system and maintain IMAP Access?
• Or is the only sensible answer to open up a new O365 account (direct with MSoft or whatever), defederate from current host and not mess with anything?
• What order would all of this have to be done in?
  • Transfer domain,
  • Port from old to new email host,
  • change Email domain settings,
  • close out current host O365 account?

Anything else I'm not thinking about to keep his email going?

[TCH-Marshal]

Hi,

As we suggest, the best option is to open a new O365 account and de-federate from the current host. If you wish to host emails with us, then you should download emails from O365 to a mail client on a local device before making this transition. This will have a backup of emails on O365 on your local device.