Missing Ftp Accounts?

[SSEi95]

Here's the deal:

 

I setup a simple ftp account for one user to access a single folder on the site for updateing a webpage. I tested it out and everything worked great so I sent the info to the user. Now, a few weeks later, they sent me a message saying they couldn't get in. So I tried it myself and they were right, it didn't work now.

 

So I went into cpanel to check out the account. What I found was real strange. Here is what I found:

 

Ftp Account Maintenance 

 

There are currently no active ftp accounts.

 

When logging into the ftp server please use the username exactly as it appears below. If the username includes a "@", make sure to include it when logging in. Example: Use "john@doe.org" and not "john". 7FG$rTH5I5fdsjiFDW43wFEWjwo43@mnbonnevilleclub.com

(/bin/ftpsh)                                                  DELETE  CHANGE PASSWORD

 

 

  [ Add Account ] | [ Go Back ]

 

I recreated the account that was not listed and I was then able to successfully log in with it. After logging in with it I went back to checkout the meesed up account that I did find (changed the name in the above quote, but it is labeld similar). The new account still wasn't listed, but it worked. The messed up account (listed above) can't be deleted either. I was able to change the password but that was it. The folder it referneces doesn't even exist. I remember from before that the accounts were listed correctly when I first set them up.

 

Anyone have any ideas on this?

[TCH-JimE]

Hi,

 

It sounds as if your FTP file has become corrupted. Could you please start a help ticket and we shall get this seen too

 

Jim

[SSEi95]

Submitted a ticket and it's already fixed.

 

You were right. Great service. Thumbs Up