E-mail Forwarding "challenge"

[simplyjond]

I seem to be having a problem with e-mail forwarding and don't know how to solve it. If someone can help me I'd really appreciate it.

 

I have set up a number of e-mail accounts and they all seem to be receiving e-mail OK . Some of them have auto-responders set and those function fine as well . So everything was looking fine, until I tried to use forwarding.

 

I've tried forwarding based on e-mail addresses at my domain that do have an account - the incoming e-mail goes to the account, but doesn't get forwarded . I've tried forward for e-mail addresses at my domain that don't have accounts - the incoming mail just disappears into thin air .

 

I've tried specifying the forwarding address using different formats like a@b.com or a+b.com - makes no difference, the incoming e-mail doesn't get forwarded in either case .

 

I've also tried sending e-mails from an outside account directly to the address I want mail forwarded to - and it gets there OK.

 

So I know that mail is coming in properly. I know I can send mail out (e.g. autoresponder). I just can't seem to get any mail to forward via my domain e-mail addresses to my chosen final destination addresses???????

 

Can anyone shed any light on what I've done wrong, please?

 

thanks,

 

simplyjond

[TCH-Andy]

Simplyjond,

 

Welcome to the family

 

You seem to have done everything right. I suggest you submit a support ticket and we'll test it out for you.

 

Please give us the username / password (via the help desk) of one of the emails to test as well.

 

Andy

[Head Guru]

This will not work.

 

The auto responder services are very strict and have designed there mail servers to disallow this very thing.

 

Here is what happens.

 

You set up a forwarder to forward any mail from abc@****** to go to abc@freeautoresponder.whatever

 

The email arrives at the TCH server. The email header is created with 1 layer of tracking information. However, the moment it is auto-forwarded out of our server a 2nd layer of tracking information is embedded into the header.

 

This tracking information is required!

 

When that email arrives at the bot, it is rejected instantly. They simply /dev/null the inbound email, as it is viewed as spam attempts.

 

In every instance where I have investigated this issue, the bots will auto-reject the email. What makes this so bad, is the auto responder companies have no clue that the software they bought (its mostly all canned software) will do this.

 

Bill

[simplyjond]

To all in support,

 

I appreciate you help and assistance - definitely over and above the call of duty - during the last few days. The source of the problem has been seemingly going ping-pong from TCH to others, back and forth, but TCH never gave up or told me to "get lost".

 

It looks like Bill is absolutely right. It has proved impossible to forward mail to autoresponder services - whatever the forwarding process is doing to the mail header is unacceptable to the autoresponder service providers.

 

N.B. this refers to independent autoresponder service providers not to the "out of office" single message type autoresponder that is available thru the cPanel (that works fine).

 

I have re-engineered the mechanisms on my site - mainly using forms now rather than letting people send in e-mails to register.

 

thanks again for all your hard work - sorry to have caused so much trouble thru my ignorance.

 

simplyjond